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Hotel Riu Yucatan - All Inclusive

3.5 star property
All-inclusive beachfront property with spa, near Quinta Avenida

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hotel Riu Yucatan - All Inclusive

Sun-drenched poolside oasis with palm trees and loungers awaits your relaxation. | Hotel Riu Yucatan - All Inclusive
Sun-kissed beach with palm trees lining the shore, inviting for a serene beach day. | Hotel Riu Yucatan - All Inclusive
Luxurious lobby with pink seating, elegant sculptures, and a reflective floor. | Hotel Riu Yucatan - All Inclusive
Spacious hotel room with a king-sized bed, a flat-screen TV, and a balcony with a view of the greenery outside. Ideal for relaxation and comfort. | Hotel Riu Yucatan - All Inclusive
Modern poolside lounge with clear blue water and white sunbeds, perfect for relaxation. | Hotel Riu Yucatan - All Inclusive

Reviews

8.4 out of 10
Very good

Popular amenities

  • Connecting rooms available
  • 24/7 front desk
  • Free breakfast
  • Bar
Main amenities
  • Daily housekeeping
  • On the beach
  • 4 restaurants and 5 bars/lounges
  • Full-service spa
  • 4 outdoor pools
  • Free children's club
  • Free supervised childcare
  • Health club
  • Sauna
  • Beach sun loungers
  • Beach towels
  • Children's pool
Feel at home
  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Playground on site
  • Connecting/adjoining rooms available
The price is $349
includes taxes & fees
$287 per night
Jan 31 - Feb 1

Room options

Available filters for rooms
Showing 23 of 23 rooms

View all photos for Double Room, Connecting Rooms (B2C-CA)

Minibar, in-room safe, individually decorated, laptop workspace

Double Room, Connecting Rooms (B2C-CA)

Highlights

Balcony
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Ceiling fan
  • Sleeps 8
  • 4 Double Beds OR 2 King Beds

View all photos for Double Room (B2C-CA)

Minibar, in-room safe, individually decorated, laptop workspace

Double Room (B2C-CA)

Highlights

Balcony
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Ceiling fan
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Suite (U)

Minibar, in-room safe, individually decorated, laptop workspace

Suite (U)

Highlights

Balcony
Separate dining area
Separate sitting area
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
  • 732 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Room (L)

Minibar, in-room safe, individually decorated, laptop workspace

Standard Room (L)

Highlights

Balcony
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
  • 291 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room, Balcony (B2C-US)

Minibar, in-room safe, individually decorated, laptop workspace

Standard Double Room, Balcony (B2C-US)

Highlights

Balcony
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
  • 291 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (B2C-CA)

Minibar, in-room safe, individually decorated, laptop workspace

Suite (B2C-CA)

Highlights

Balcony
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Ceiling fan
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Suite (B2C)

Minibar, in-room safe, individually decorated, laptop workspace

Suite (B2C)

Highlights

Balcony
Separate dining area
Separate sitting area
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
  • 732 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (C)

Minibar, in-room safe, individually decorated, laptop workspace

Suite (C)

Highlights

Balcony
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Ceiling fan
  • 732 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room (C)

Minibar, in-room safe, individually decorated, laptop workspace

Double Room (C)

Highlights

Balcony
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Ceiling fan
  • 291 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room, Connecting Rooms (C)

Minibar, in-room safe, individually decorated, laptop workspace

Double Room, Connecting Rooms (C)

Highlights

Balcony
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Ceiling fan
  • 280 sq ft
  • Sleeps 8
  • 4 Double Beds OR 2 King Beds

View all photos for Double Room, 2 Bedrooms (U)

Minibar, in-room safe, individually decorated, laptop workspace

Double Room, 2 Bedrooms (U)

Highlights

Balcony
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Ceiling fan
  • 291 sq ft
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room, Connecting Rooms (L)

Minibar, in-room safe, individually decorated, laptop workspace

Standard Double Room, Connecting Rooms (L)

Highlights

Balcony
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Ceiling fan
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room, Balcony (U)

Minibar, in-room safe, individually decorated, laptop workspace

Standard Double Room, Balcony (U)

Highlights

Balcony
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
  • 291 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (M)

Minibar, in-room safe, individually decorated, laptop workspace

Suite (M)

Highlights

Balcony
Separate dining area
Separate sitting area
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
  • 732 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (L)

Minibar, in-room safe, individually decorated, laptop workspace

Junior Suite (L)

Highlights

Balcony
Separate dining area
Separate sitting area
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
  • 732 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room, 2 Bedrooms (B2C-US)

Minibar, in-room safe, individually decorated, laptop workspace

Double Room, 2 Bedrooms (B2C-US)

Highlights

Balcony
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Double Room, Connecting Rooms (E)

Highlights

Balcony
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Ceiling fan
  • Sleeps 8
  • 4 Double Beds OR 2 King Beds

View all photos for Standard Room (E)

Minibar, in-room safe, individually decorated, laptop workspace

Standard Room (E)

Highlights

Balcony
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
  • 291 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room (M)

Minibar, in-room safe, individually decorated, laptop workspace

Double Room (M)

Highlights

Balcony
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
  • 291 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room

Minibar, in-room safe, individually decorated, laptop workspace

Double Room

  • Sleeps 4
  • 2 Double Beds

View all photos for Quadruple Suite Junior With Pool View

Minibar, in-room safe, individually decorated, laptop workspace

Quadruple Suite Junior With Pool View

  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Standard

Minibar, in-room safe, individually decorated, laptop workspace

Double Room Standard

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Junior With Pool View

Minibar, in-room safe, individually decorated, laptop workspace

Suite Junior With Pool View

  • Sleeps 4
  • 2 Double Beds

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8.4 out of 10, Very Good, (1009)
The price is $287
includes taxes & fees
$236 per night
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About the neighborhood

Map
Avenida Xaman-ha, Manzana 3, Lote 1, Condominio Playacar, Playa del Carmen, QROO, 77710

What's nearby

  • Playacar Beach - 10 min walk
  • Playacar Golf Club - 3 min drive
  • Quinta Avenida - 6 min drive
  • Playa del Carmen Maritime Terminal - 6 min drive
  • Xcaret Eco Theme Park - 13 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 55 min drive
  • Cozumel Intl. Airport (CZM) - 12.4 miles/20 km

Restaurants

  • ‪Festival Grand Buffet - ‬9 min walk
  • ‪Rosa Roja - ‬3 min walk
  • ‪El Gaucho Steakhouse - ‬7 min walk
  • ‪Cupcake Cafe - ‬7 min walk
  • ‪RIU Yucatan - ‬5 min walk

About this property

Hotel Riu Yucatan - All Inclusive

At Hotel Riu Yucatan - All Inclusive, you can hit the beach to get a beach massage or relax in a sun lounger, plus you'll be just a 5-minute drive from Playacar Golf Club. 4 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in massages, body wraps, and facials. La Hacienda, one of 4 restaurants, serves breakfast, lunch, and dinner. Other highlights at this all-inclusive property include 5 bars/lounges, a free kid's club, and a poolside bar. Fellow travelers say great things about the pool and helpful staff.

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Sailing
Scuba-diving lessons
Snorkeling
Surfing/body boarding
Windsurfing

Land activities

Fitness facilities
Volleyball

Entertainment

Onsite entertainment and activities

Languages

English, French, German, Spanish

At a glance

DONE

Hotel size

    • 507 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Babysitting*
    • Free supervised childcare
    • Free children's club
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Wheelchair-accessible parking on site
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast each morning 7 AM–10:30 AM
  • 4 restaurants
  • 5 bars/lounges
  • Poolside bar
  • Swim-up bar
  • Coffee/tea in a common area
  • Snack bar/deli

Traveling with children

  • Free children's club
  • Children's pool
  • Waterslide
  • Playground
  • Free supervised childcare/activities

What to do

  • On the beach
  • Fitness classes
  • Volleyball
  • Kayaking
  • Sailing
  • Personal watercraft (motorized)
  • Scuba diving
  • Snorkeling
  • Windsurfing
  • Shopping
  • Golfing nearby
  • Water skiing nearby

Working away

  • Computer station

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach sun loungers
  • Beach towels
  • Bike storage
  • Pool loungers
  • Pool umbrellas

Facilities

  • 12 buildings/towers
  • ATM/banking
  • Garden
  • Television in common areas
  • Health club
  • 4 outdoor pools
  • Full-service spa
  • Spa tub
  • Sauna
  • Waterslide
  • Vegan dining options
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • Locally-owned & organized tours & activities
  • Local artist showcase
  • Local culture & ecosystem education
  • 100% renewable energy
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Art Deco architecture

Accessibility

  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible restaurant

Room amenities

Be entertained

  • Flat-screen television
  • Premium satellite channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Minibar
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Free crib/infant bed
  • Free rollaway/extra bed
  • Bed sheets provided

What to enjoy

  • Balcony
  • Individually decorated

Freshen up

  • Partially open bathroom
  • Shower only
  • Eco-friendly toiletries
  • Hair dryer
  • Towels

Stay connected

  • Laptop-friendly workspace
  • Free WiFi
  • Phone
  • Electrical adapters/chargers

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Energy-saving switches
  • Recycling
  • Water-efficient showers only

Special features

Spa

Guests can indulge in a pampering treatment at the property's full-service spa, Renova Spa. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. The spa is equipped with a sauna. The spa is open daily.

Dining

La Hacienda - This buffet restaurant serves breakfast, lunch, and dinner.
Shanghai - This buffet restaurant specializes in Asian cuisine and serves dinner only. Open daily.
Sicilia - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.
La Margarita - This steakhouse is located by the pool. Reservations are required. Open daily.
Cancun - Onsite lobby lounge. Open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: MXN 56.57 per accommodation, per night

Children & extra beds

  • Babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher and a first aid kit on site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards. Cash is not accepted.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

Also known as

All Inclusive Yucatan
Riu Yucatan
Riu Yucatan All Inclusive
Riu Yucatan All Inclusive Playa del Carmen
Riu Yucatan Playa del Carmen
Yucatan All Inclusive
Yucatan Riu
Hotel Riu Yucatan Riviera Maya/Playa Del Carmen, Mexico
Riu Yucatan Mexico
Riu Yucatan Playacar Hotel Playa Del Carmen
Rui Yucatan
Riu Yucatan All Inclusive All-inclusive property
Riu Yucatan Inclusive inclusi

Frequently asked questions

Does Hotel Riu Yucatan - All Inclusive offer free cancellation for a full refund?

Yes, Hotel Riu Yucatan - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hotel Riu Yucatan - All Inclusive?

Yes, there are 4 outdoor pools and a children's pool.

Are pets allowed at Hotel Riu Yucatan - All Inclusive?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Hotel Riu Yucatan - All Inclusive?

Yes, there's free self parking.

What are the check-in and check-out times at Hotel Riu Yucatan - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM. Check-out time is noon.

Is there an onsite casino at Hotel Riu Yucatan - All Inclusive?

No, this property doesn't have a casino, but Riviera Gran Casino (6-min drive) is nearby.

What is there to do at Hotel Riu Yucatan - All Inclusive and nearby?

Have fun with onsite activities like kayaking, sailing, and windsurfing. Additional recreation onsite includes fitness classes and volleyball. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 4 outdoor swimming pools. Hotel Riu Yucatan - All Inclusive also has 5 bars, a waterslide, and a sauna, as well as a health club and a garden.

Are there restaurants at or near Hotel Riu Yucatan - All Inclusive?

Yes, there are 4 onsite restaurants, featuring Asian cuisine and poolside dining.

Does Hotel Riu Yucatan - All Inclusive have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Hotel Riu Yucatan - All Inclusive like?

Hotel Riu Yucatan - All Inclusive is a short 10-minute walk from Playacar Beach and 17 minutes' walk from Mayan Ruins of Playacar. The local area is walkable and popular for its beaches.

Reviews

8.4

Very Good

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Poor

Don't go to any RIU resort worst customer service
Paid for 2 rooms two months ago to hotel.com party of 5. 2 rooms when I came to check in the charge me additional fees I told them to refund my money and I'll go to another hotel and they say no shame on them RIU and shame on.hotel com that couldn't resolve the issue.
Shlomo, 7-night family trip
Verified Hotels.com guest review

8/10 Very Good

stephanie, 7-night family trip
Verified Hotels.com guest review

10/10 Exceptional

One of the best stay in Playacar
Excelente atención y servicio. Muy buena comida variedad y sabor. El Personal súper amable. La mejor playa para disfrutar y amenidades.
6-night trip
Verified Hotels.com guest review

8/10 Very Good

Milo, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Great fun place to stay with or without kids. They had so many fun activities for kids with staff that actually enjoyed being there. We had no issues with our stay. Everyone was so friendly and willing to assist you with anything you needed.
Christy, 8-night family trip
Verified Expedia guest review

8/10 Very Good

The food was monotonous. There was not always salmon and tuna fish, but every day there was swai fish the cheapest stuff. Тhe beach was pretty spacious and clean.
6-night family trip
Verified Expedia guest review

10/10 Exceptional

Jason Taylor, 4-night trip
Verified Travelocity guest review

8/10 Very Good

Needs more restrooms.
Nancy Kay, 7-night trip
Verified Orbitz guest review

10/10 Exceptional

Karen, 3-night trip
Verified Expedia guest review

8/10 Very Good

location
Enrique, 8-night family trip
Verified Expedia guest review

8/10 Very Good

Experience was amazing, staff very helpful and servicial. A/C need be cool at room feel fresh at night. Breakfast buffet very nice and complete but need to ensure that kitchen team follow more often hand wash process and use disposable glove over ready to eat food.
Yanira, 3-night family trip
Verified Hotels.com guest review

6/10 Good

Not avoid customer service.
Zulema, 4-night trip with friends
Verified Expedia guest review

4/10 Fair

Phil, 3-night trip
Verified Expedia guest review

6/10 Good

Overall, this was a great stay. The property was very busy but well-kept. Edwin was the guy who pushed the drink cart around the pool, and by the second day we didn't have to say a word. The minute he saw us, he knew exactly what drink we wanted and brought it to wherever we were. He was our favorite of the entire trip! Food was great, lots of options.
Brittanie, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Super
Peter, 9-night trip
Verified Expedia guest review

2/10 Poor

If you book through a 3rd party (travelocity orbitz) you are treated horribly. Property very outdated. Front Desk doesn’t understand the word Hospitality.The linens and towels are thread bare. I am a seasoned traveler and absolutely DO NOT RECOMMEND
Patricia L, 6-night trip
Verified Expedia guest review

10/10 Exceptional

Staff was really great and friendly.
DIANE, 6-night trip
Verified Expedia guest review

8/10 Very Good

BETELHEM, 3-night trip
Verified CheapTickets guest review

10/10 Exceptional

Great resort and awesome staff. We will definitely be coming back!
Paige, 6-night romance trip
Verified Expedia guest review

10/10 Exceptional

Muy buena comida y bastante variada. Algunas zonas deberian de estar mas ventiladas. Personal amable y dispuesto a ayudar. Bastantes actividades y shows muy llamativos. Muy buena la fiesta Neon!
Francisco, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

Lorelein Morales, 5-night trip
Verified Expedia guest review

6/10 Good

AlainDaniel, 7-night trip with friends
Verified Hotels.com guest review

2/10 Poor

My stay at Riu Yucatan was very very bad. I have previously visited other Riu properties and this was the worst vacation. To start off, the rooms at the resort were very hot, the AC was not working in many of them. The room also smelled like sewage and they still refused to change us, they made us sleep in those conditions until we were changed. When we went to the lobby to ask if we could be changed, they refused until the day before we left and we were there from Tuesday to Sunday, when we asked if it could be fixed they said it couldn't. When we were at the lobby we heard a lot of people complaining about the AC in their rooms as well. Another thing was no towels were left in our room after it was cleaned, we called the lobby to ask if someone could take some and they took hours, we didn't get our towels till midnight. We did call various times and no one would answer. The customer service was also terrible, we got turned away from the Italian restaurant at the resort because there wasn't tables for 6 people and the worker was very rude and disrespectful to my family, compared to the other family that was there. Keep in mind the restaurant was EMPTY, they had enough tables to sit a family of 6. Terrible hotel, I would not recommend staying here.
Miguel, 5-night family trip
Verified Expedia guest review

2/10 Poor

If I could give this resort 0 stars, I would. Terrible customer service. The rooms were hot, the managers at the restaurants, specifically, the Italian restaurant was very rude and disrespectful. I would not recommend staying at this property.
Rosendo Jasso, 5-night family trip
Verified Expedia guest review

4/10 Fair

Suzanne, 3-night trip
Verified Expedia guest review