2/10 Lemah
10 Disember 2024
The Front Desk staff were horribly rude, both of them. The first person literally told us she wouldn't check us in because she wanted to make another employee do the work. The hot tub was not hot, the jets are non-existent and the pool towels are tiny bits of sandpaper. The hallways and room walls were filthy and there was hair all over the bathroom and in between the sheets. I honestly believe the room may not have been cleaned at all. The rudest, laziest front desk person said she was the manager, so it totally makes sense. I will honestly never stay in any Best Western again after this experience. Sad really, it used to be a brand you could rely on.
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