2/10 Poor
Dec 22, 2024
Basic, cold and dirty
On arrival, there was no one on reception. After pressing a 'ring doorbell' on the desk, a man appeared. He checked my booking on his phone and it stated room 11. I had booked a triple room with a queen bed and a single. He said he needed to check the room was ready (check in was from 3pm and we arrived at 3.30pm). He disappeared and came back a few minutes later with a key with number 12 on it. He then asked if I wanted an upgrade. As we were visiting family, we didnt really need the upgrade as we were just needing the room for sleeping. He insisted, then went to get a different key. He led us to room 7, which had a sea view. However, the room had a single bed in the corridor and a standard double in the bedroom. The room had no central heating- just a small plug-in fan heater. No heating in the bathroom or corridor (make-shift bedroom). There was a kitchenette with a fridge and kettle. The carpets were stained everywhere (also melted in places with an iron mark near the door). No lamp in the bedroom. The bathroom provided no privacy as there was a large glass panel in the door. The room was extemely drafty. Furniture was a mish mash of old arm chairs to cheap B and M shelving/wardrobes.
Verified traveler
1-night family trip
Verified Hotels.com guest review