4/10 Sederhana
13 Januari 2025
Bed bugs!
We booked a 2 bedrooms apartment. When checked in the apartment they gave us was very worn and tired. We found bed bugs stains in the bed and immediately asked to be given a different apartment. The receptionist told us that they will ask housekeeping to check on it. I said that’s not acceptable. We had just come off a 13 hours international flight and really wanted to get settled He then told us to wait in the unit for the manager to call us. An hour passed and no call from management. I had to go back to reception to track down the manager myself. We finally got a different apartment in better condition and no bed bugs. Another surprise was that even though they are a hotel, there is no service provided to the rooms, not even emptying trash or refreshing towels.
Lorraine
Lorraine, perjalanan 2 malam bersama keluarga
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