6/10 Baik
7 Ogo 2025
Has the potential to be good!
Inconsistency of standards exist in most areas. Rooms have a theme; some nice touches. Pillows not comfortable. Mattresses okay. Issue with some guests smoking cannabis on site. Not what I expect given it is illegal. Some workers on desks are clearly on commission. We asked for best price to a dinner show and the lady wanted to send me and my young family to a tour of a different hotel for two hours to get a discount.
The pools are good but the rules are a little heavy. You can’t take any food and drink in. Bags are searched. I have never stayed in a hotel like it. You can’t move from pool to pool as they have different wrist bands. One lady on the the gate made me take my two year old out of her towel as towels must be returned. I said I would run it back but this was refused. The pool management is poor. We attended one pool that had 10 umbrellas to 100 loungers. Six umbrellas were unused outside a building. A helpful lady on the gate said she would need to ask her manager when I requested if one could be moved. It was declined. I requested the manager come to me to explain. She arrived and preceded to tell me that a booking was on in the conference building and the umbrellas could not be moved. I asked for a solution; she said it was ‘the design of the pool’ and she would look at it for the future. I checked and the conference building was not in use. Disappointed that a story was invented rather than help me.
With better management, this could be a good hotel.
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