Melbourne Knox Central Apartment Hotel

Great night away with the family.

We had an amazing stay John could not have helped us more and we felt at home the whole time . Could not recommend this stay more .

Washing machine & dryer was great + dishwasher Don't have daily cleaning

Stayed here for 6 nights so far and the staff are beyond excellent, seriously never had dealt with people so friendly and willing to help out with any query or need I had. Couldn't recommend this place more.

Lovely apartment, clean and tidy, it had everything we needed. The bed was super comfy and happy that the staff gave us salt

Before my stay the price was reduced as most of the their amities like pool, Gym where closed for Covid-19 restrictions. I called them to match the new rates and the receptionist agreed and advised to match price at checkout. Than on the way there I received an email with an invoice enclosed advising that my holding credit card had been charged the full amount before checking in ??? I called the receptionist and he said that he don't know how that happened and it most be his colleague fault and he will meet me when I arrive at reception to refund the difference. Arrive at reception but no one was there, called again and he said they are in a meeting and I should grab the apartment key from the safety box and will meet me at reception in 2 hours. Came back no one there called them couple of time, no one answered. Called again the next morning and I had the receptionist screaming at me saying that he shouldn’t have promised me to match the price and now he will have to pay the difference from his pocket Which spined my mind how unprofessional and he promised to do the partial refund later on that day. Waited till now but never received it. In conclusion I want to say that if these apartments are ran by such unprofessional employees and management that instead of dealing with a matter professionally they dodge it, avoid it and scream at you, I am not sure if anyone should trust them in other matters specially in hygiene now a days.

Great location near Westfield very clean excellent facilities

Very secure premises and very friendly staff. Great amenities and close to lots of services in a convenient location.

Very friendly check in staff, clean and quiet rooms.

There is nothing we did not like about this hotel. It was convenient to shops; clean and tidy and beautifully presented. We were also given extra towels after we used the pool which we appreciated. The bed was comfortable which is a major attraction for us and our daughter was also very comfortable on a bed brought up for her. The only suggestion would be to supply extra pots and pans given there are cooking facilities.