2/10 Lemah
27 Januari 2025
Not very good...
Upon arrival there was a notice at the front desk that said hot tub was out of service. I asked how long the spa had been broken and the girl replied about 2 months. I asked why wasn't that info posted on their hotel listing and she said she wasn't sure.
The other women at the front desk interjected and informed me that maintenance had just been there the day before to fix the heater so it would be very warm but not the normal 104 degrees.
In the room, the beds were not very supportive or comfortable.
The fridge was barely cold.
There were only 3 towels in the bathroom, even though we had a booking for four...
There was conditioner, lotion, and a bar of hand soap, but not any shampoo or body wash in the the bathroom.
Well once we got to the pool, low and behold, the spa was cold to say the least. The pool was actually warmer than the spa! And there were no towels whatsoever.
Not only that, but the bar/restaurant that they advertised all over their site had apparently permanently closed!
The only good thing I can really say about the hotel is that it was very clean and looked very nice.
Bottom line, they withhold information and lie about what's happening on their property so that they won't lose customers. People are paying a lot of money to stay at these hotels, so they really need to start informing guests about maintenance issues or closing/changes to their properties, or stop advertising these amenities on their websites!
Christopher
Christopher, perjalanan 1 malam bersama keluarga
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