Hotel Essex Chicago

Good location & clean. Worst design of a shower ever! A lot of water splashes outside of the shower. Pillows need to be replaced. Very little down filling.

When I first checked in I was a little surprised by how much their incidental fees were. My total from the hotel app was completely different from my total when I got to the hotel. (Almost $1000 for three nights) I was given two warm bottles of water at the front desk. I loved my view from my room, very spacious but not so clean. There were soooo many people hanging around the hotel, I was definitely uncomfortable. Not one time out of my three nights did I have my room cleaned. I would have thought at least one out of the three nights my room could get cleaned. I’m disappointed at the fact that there is no microwave available anyway in the building. When I called the front desk the woman just said there was no microwave and hung up the phone. Food that was bought at the hotel restaurant had to be thrown out that sucked. The people next door from my room were loud and I don’t like the fact that EVERYONES Bluetooth outside of my room can be connected. My last night at this hotel someones phone connected to the hotel alarm clock and I was woken up by music. Thirty minutes into my check out time I had housekeeping knocking at my door as if they were rushing me but NEVER CLEANED MY ROOM WHILE I WAS THERE! I’m so disappointed, I was not expecting this type of mini vacation. Only positive thing I can say is that the view from my room was GREAT.

Despite the limited services available, we still enjoyed our stay. Clean rooms!

It’s was ok I didn’t like the fact there was no microwave

The skyline king was beautiful, and the service was great, even in the midst of the coronavirus. My only complaint is that there were no microwaves available, in the room or elsewhere. Also no dishes, but that was because the restaurant was closed due to the virus. Overall, a great hotel!

Our stay was good. Everyone was nice. The room had a nice view. It is definitely good for the money and a great location.

Love it, James helped use alot

Excellent rooms small bedroom area but super cozy bathroom was nice size we had the regular king and it was great the bed was incredible and both my husband and I have bad back issues and usually hate staying in hotels because of that ..we woke up refreshed and no pain and that’s not normally the situation

This place was okay. Not great. Not terrible. Just "okay". But it was priced like a place that should be amazing. The rooms were expensive to begin with, and then there were over $100 worth of hidden fees to further hike up the prices every night. When I initially selected the rooms, I thought I was getting a really nice hotel for my wife and I over a long weekend. Instead, it turned out to be incredibly small, with no sound-proofing, so every person entering their room in the hall outside sounded as though they were breaking into our room. The elevators didn't work half the time, but there were no option of stairs. There was no wi-fi, no pool, parking cost $77 per night in order to park in what was a urine smelling ghetto lot. There was a restaurant in the hotel, excusing them from the need for a continental breakfast, but the hotel wasn't available for room service when we finished our show because of it's limited hours. And you couldn't order outside food for delivery to the hotel because there were no stairs and the elevators required keycards. Unless, I suppose, you want to sit in the lobby to wait for it. For the same price, I could have been in the Mariott with a luxury room. The only advantage of the Essex was it's location and proximity to arena and convention centers.

We loved our stay at the Essex and are looking forward to taking another trip when the weather is nicer. The on-site restaurant was great. Only thing we would change is moving the shelf above the sink in the bathroom. It's impossible to bend over without bonking your head. It would also be nice to have a vending machine option, but they do provide free bottled water which is nice.