We recently stayed at the Marriott Stellaris Resort in San Juan and was quite disappointed with the experience, especially given the high cost. Several areas of the resort were under maintenance, which detracted from the overall ambiance and amenities available. Unfortunately, our room was not up to the expected standard of cleanliness. We found stains on the bathroom walls, a dirty sink and vanity, and the bedding was in poor shape. Shockingly, there was a blood stain on the sheets, right where your face would rest, which is completely unacceptable for a resort of this caliber.
Adding to the disappointment, we had two days where everything was closed due to a potential tropical storm. While I understand the safety concerns, there were no vouchers, discounts, or alternative options provided to guests who suddenly had nothing to do. Given the lack of amenities and the issues with the room, this stay was far from worth the price we paid. I would recommend looking elsewhere for a better experience.