Courtyard by Marriott San Diego - Rancho Bernardo

A Good Hotel, but Not a Marriott

This is a good hotel in a very nice location, but it is not a Marriott. More specifically: 1. Even though rooms were clean, the interior itself wasn't in a good shape. There were rust on faucets, some really old dirt on walls, bathroom door was broken and didn't have a lock. 2. The toilet flushing was so loud which could wake up the entire floor, and it was taking about 5 minutes to fill it up again. 3. This hotel is located next to a busy highway, but there were cheap thin windows with little to no sound insulation. 4. We used stairs, and there were litter on the first floor (some to-go boxes and bottles). It was there when we checked in, and 2 days after it was still there. 5. Our room had an under-window loud AC. Not a central AC like in other Marriotts. It looks more like a motel, rather than a good hotel. But despite everything else, the single most important reason why I am not going to stay here again - paid parking. This is a nonsense. Are they really doing that bad that they have to charge extra 10 bucks a night for a parking? And I can understand it if they had some onsite security, but the signs were pretty clear that they were not taking any responsibility for stolen items and/or damaged vehicles.

Anton, Perjalanan keluarga 2 malam, 4 Sep 2021

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I was very reluctant in booking here. I read so many bad recent reviews but overall the average star review for this hotel was 4 star so i decided to book anyway. Price was fair. We had a very nice view of the lake. It was clean and comfortable. Nice sheets, tv with cable and mini fridge. So you get the essentials here with a very comfortable stay. I really only just slept here. I got here at 10pm and was greeted very welcoming and very quick. I left at 7 am the next morning for a softball tournament in the area and had a very fast check out. Great for a 2.5 star stay.

LIDIA, Perjalanan romantik 1 malam, 21 Ogo 2021

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I expected more supplies for the bathroom 4 staying with one tiny bottle of shampoo. Why pay for the parking lot???

Lilliam, Perjalanan keluarga 1 malam, 21 Ogo 2021

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Had a few issues with the room but was taken dare of immediately.

Kathryn, Perjalanan keluarga 1 malam, 21 Ogo 2021

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Overall met our needs, with two minor negatives. I didn't realize A/C was not central, only a window unit. Using the sofa bed for our kids this meant all the cold air went on them and left the king bed area too warm. I also felt like bedding for the sofa bed should have been available in the closet but we had to go down to the front desk and ask for it.

Perjalanan keluarga 1 malam, 14 Ogo 2021

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Terrible customer service limited accommodation

Argued about check in time app is saying 3pm hotel said 4pm. This is the 1st hotel lobby that didn't have any water for sale. Elevators were filthy

Perjalanan keluarga 1 malam, 14 Ogo 2021

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Very very bad

dina, Perjalanan keluarga 2 malam, 13 Ogo 2021

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Supposed to have free break fast and parking. No bc, paid for parking. No toilet paper, no cups, and horrible stay.

Perjalanan keluarga 1 malam, 7 Ogo 2021

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Location was good. No food onsite, no breakfast not even coffee. Additional $10 charge for parking, this is not a downtown location and there is no reason to charge for parking.

Perjalanan 1 malam, 7 Ogo 2021

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This was the most overpriced and disappointing property I have visited. I feel a major part of the problem is lack of appropriate staff. That being said, there is no excuse to over charge and under serve hotel guests. I booked a double queen room and was given a king, as were many others due to over booking. The first clue to a major problem was actual piles of towels and garbage in the halls at 3 in the afternoon. In our room I noticed the shampoo was a half full, used container! The bathroom door, a pocket door, was broken and would not close. The coffee station had a brewer, no pot. The carpet was very dirty, big stain in the middle of the floor. A sofa bed was old and unusable. We were there for three days and the room was never cleaned, no new towels or sheets. We were told the rooms were only changed on checkout or after 3 days. The advertised bistro and lounge were not open. Towels were not available at the pool unless you went to the counter to get one. And finally, when we booked we were quoted a room rate of $200. Our actual bill was $200 Friday night, $259 Saturday night and $199 Sunday night. I could go on, but you get the idea. A total rip off and certainly not COVID friendly.

Perjalanan keluarga 3 malam, 30 Jul 2021

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