4/10 Sederhana
1 Ogo 2025
Great location but not clean
Hotel recently changed management and very much struggling.
I had 2 rooms & changed 3 times due to lack of cleanlines. I would have canceled and gone to the Hilton if that was an option.
1st two rooms smelled like mold so they moved us. The 2nd room I immediately noticed there was makeup smeared on the rr counters and I found a cockroach. They moved us again and comped us to a larger room. 3rd room the door to the bathroom didn’t fully close.
To be fair after the roach situation the mgr personally spoke to me, apologized and gave me his cell number so that I could contact him if anything else happened. He followed up multiple times asking if I was okay with the new rooms and comped us dinner and laundry.
Location wise it’s great. Connected to a grocery store and small mall, and walking distance to a larger one. Super easy to get taxi or Uber.
That said we stayed at the Hilton Ciudad Jardin a week before this stay and I’m kicking myself for trying to save a few dollars. Pay the hotel extra $50 and save yourself a headache.
Nice people, but definitely not recommended.
Diana
Diana, perjalanan 6 malam bersama keluarga
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