2/10 Lemah
14 Januari 2025
They STOLE from my ROOM!!!
First and foremost, my Chanel bag was stolen from the room during my stay. I always lock or hide jewelry but it has never occurred to me to hide my bags. The manager filed a complaint but it was rejected.
Secondly, this hotel also has a $30 daily resort charge that has to be used on property for food or beverage. We checked in late Friday and had missed dinner / bar and was told that it had to be used that night. So we lost out and just had to pay the fee.
The other days at breakfast the food was not good and our orders had to be sent back bc they were not correct or were burned. Additionally, there was only one server on hand so everything is slow.
Finally, ironically they never cleaned our room the first two days even though we didn’t have a do not disturb sign out and apparently on the final day when they did finally clean the room they stole my purse.
Overall, this was a horrible experience and I would not stay there again.
Catherine
Catherine, perjalanan 2 malam bersama keluarga
Ulasan tetamu Hotels.com yang disahkan
