First off ,I did not stay. I canceled my reservations a week before. I was coming down for my sisters wedding, but her fiancé died 2 wks before the wedding. I had taken out the insurance to cancel, because my father is 95 and I am his primary caregiver. At that age you never know what might happen. Something did but not with him. I called to cancel and asked for my money to be refunded ,they gave me a number to call. I had booked in March and my email gets emptied every 30 days, so I didnt have the confirmation number. Things happen and Im sure someone can find my name in the computer. Anyway the evening that I was to check in but had cancelled, i get a call wanting to know would I be late checking in. I explained that I had canceled a week ago. She asked me if I remembered who I talked with
I gave her his first name. I explained the whole thing over again. She told me she would look into it and call me the next day. Still waiting 2 days later.