Quality Inn & Suites Detroit Metro Airport

Halloween Horror

The place was undergoing construction. Breakfast was not available.

Ernest, Perjalanan 1 malam, 1 Nov 2021

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Poor airport hotel

The shuttle driver is rude, the lady at front desk is not friendly. Was charged for $4 extra fee for no reason. The hot/cold water of the shower was marked with wrong direction. The toilet had running water all the time. Will never stay there again.

Perjalanan 1 malam, 1 Nov 2021

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Horrible hotel

Front desk lady was screaming at customers. Our room had holes in bathroom door, smelled of cigarette smoke, had burn holes in curtains, mold by the heating unit and the mattress sunk in the middle. I reserved two queen beds but when I got there they had given it to someone else and I had to have a king size bed for me and my teenage grandson. Horrible and will never go back!

Stacey, Perjalanan keluarga 1 malam, 17 Okt 2021

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There’s no breakfast service due to renovations but the website says free breakfast. The room was spacious which was the only positive thing we could say about this hotel.

Albert, Perjalanan 1 malam, 9 Okt 2021

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They are remodeling the hotel and was not advised on Hotels.com website. There’s no breakfast as advertised. The room assigned to me was on deplorable conditions and stinks.

Irma, Perjalanan 1 malam bersama kawan-kawan, 19 Sep 2021

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Worst place - didn't stay!

Wow, what a horrible experience - you walk into a building under construction, ok I tried to look past that, then the marijuana smell fills the air, as we walk to the room the place looks so gross the construction won't fix the issues. We open the door - I need to use the bathroom - pee and paper still in the toilet, no soap, hair on floor and counters. I walk out and go to put my bag down and there is food crumbs all over the table - then the floors are covered in trash, nail clippings, seeds, hair, and other odds and ends - a white sticky area on the floor and sticky trails down the TV - for giggles I pulled back the covers and two dead spiders were in the bed and pubic hairs in the sheets near the pillows. I ran out of there so fast and did not stay and lost $100.00 - yes, that is what they charged for this DUMP. Do not recommend at all.

Robert, Perjalanan keluarga 1 malam, 10 Sep 2021

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One step above a transient motel

The staff was incredibly rude and unprofessional , the room was filthy , we found a roach and hair in the refrigerator , mouse droppings in the bathroom , no toiletries , no housekeeping during our stay , if we wanted clean linens we had to bring them down to the desk and exchange them , we had to bring down our own trash , we were charged extra fees during check-in , there's only one luggage cart for the entire hotel , there were no curtains in the room so anyone could have looked up and seen into our room , there were no locks on the bathroom , the place smelled like weed & dirt , the tv was broken , we were unable to use the air conditioning in the room because it was filled with debris and mildew and we really needed the ac because it was incredibly hot that weekend, and when we went to checkout they accused my mother and I of making noise causing people to ask for refunds even though we were quiet the whole time and when I asked what sort of noises we were supposedly making they said it was sounds of an explicit nature and I pointed out that it must have been from another room because I was staying with my mother but apparently they can't keep track of the room numbers so they accused the first random room and when I called them on it they just said they were trying to pinpoint everything but that final incident at checkout was the straw that broke the camel's back because I will never stay at this dump again not even for free

Perjalanan keluarga 2 malam, 10 Sep 2021

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Worst hotel of your life!

Worst hotel EVER. Lady who checked us in double charged us, said we didn’t pay for the room when booking it even though I had a receipt stating I didn’t. Had to call the manager, and when come to find out she did in fact double charge us, no apology was given. Extremely rude to ALL guests in the lobby that night. Left to get something to eat and got locked out of our room because our keys wouldn’t work, had to wait 30 minutes just for someone to fix our keys. Room was awful, jacuzzi tub had a leak coming from the jets, tile was falling apart around it. The bathroom door knob was broke, it wouldn’t shut and stay shut, bed was terrible, anytime you would move the other person would fall to the middle of the bed. Hotel going through remodel, exposed wires everywhere. I would definitely not book this hotel again. I would rather sleep in a cardboard box than stay in this nasty hotel. Also, good luck finding a parking spot because half the parking lot is a gas station.

Troy, Perjalanan keluarga 1 malam, 4 Sep 2021

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Low budget property.

Under major construction. Room was very outdated and dirty. Window curtain was torn. Airconditioner did not seem to cool very well.

Nancy, Perjalanan 1 malam, 1 Sep 2021

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Room was gross there was trash in it from previous guests beds were not comfortable will never stay there again

Christine, Perjalanan 1 malam, 28 Ogo 2021

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