DoubleTree by Hilton London - Docklands Riverside

Room was a bit underwhelming for a ‘Junior Suite with Balcony’ - would have thought this would mean a separate living area but instead greeted by a sofa against a wall. TV nowhere near the sofa or bed, the bed was incredibly close to the door and quite uncomfortable, and the balcony was laughably small - just about wide enough for two people to stand shoulder to shoulder. Felt a little bit like the room had been oversold, however the view was fantastic.

Abismal. Check in and parking a nightmare. Toilet blockage and that wasnt only ours, other guest were complaining. Had to get someone to unblock it 1am in the morning. Windows were rattling all night and so much noise from residents at 3am in the morning

Very comfy bed and nice friendly staff, bit mean with the tea and coffee, if like me you enjoy a cuppa before bed you've used up your quoter and there's nothing left for the morning. Saying that, it was a very enjoyable stay and will use again..

lack of heating, and small room

I booked a double room "280-sq-foot (26-sq-meter) room with city views. Internet – Free WiFi ". What I got was a double bed pushed up against a wall in a small attic room with a frosted glass window. It felt a bit like an inside cabin on a cruise ship. As I was out and about during the day and only in the room at night it was bearable, but I would tell others to be wary of how the room descriptions on hotels.com don't match up in real life. Also free WiFi is reserved only for members of the Hilton honours scheme. It's actually £5-10 per day.

It was very restful

The room and hotel itself, was excellent. Two issues though You have to pay £16 for parking for the night which is a con. And you also have to pay to catch the ferry to Canary wharf. To have it discounted, would not have felt as much as a rip off.

Everything was perfect (except for noisy people shouting in corridor outside our room at 1am and again at 3.20am). Room was quite small but otherwise, very clean and comfortable. Breakfast choices was amazing. Added bonus of water taxi made our trip perfect.

This hotel was in a fantastic spot with a free and very frequent ferry service across the river. Our room wasn’t ready when we arrived but that was fine we were happy to store our bags and go out. When we returned it still wasn’t ready so we went out again. When we finally were able to access our room we were very disappointed. Bed was very comfortable, however the room was an odd shape and not very practical at all the bathroom was extremely small and pokey Toilet right in the doorway and the basin was extremely low. More fitting for a child’s height. The door to the bathroom swing open and was quiet dangerous when you were trying to enter the bathroom around the toilet. There was also a potent smell in the hallway on our floor This was not a cheap hotel and dearer than the Hilton at London Bridge where the room was significantly better. The value for money was extremely poor. I wouldn’t stay here again.

The alarm clock in the room went off at 7amand was so loud and horrible it was like a fire alarm, plus we couldn't turn it off. Then the main knocked multiple times on the door. They should have a system to be notified when guests check out to avoid all of the unwanted wake ups