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Hyatt Place Richmond/Innsbrook

3.0 star property
Art Deco hotel in Glen Allen with restaurant and bar/lounge

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hyatt Place Richmond/Innsbrook

Lobby
Premium bedding, desk, laptop workspace, blackout drapes
Premium bedding, desk, laptop workspace, blackout drapes
Room, 1 King Bed, Accessible, Bathtub | Premium bedding, desk, laptop workspace, blackout drapes
Exterior

Reviews

7.8 out of 10

Good

Popular amenities

  • Bar
  • Non-smoking
  • Pet friendly
  • Connecting rooms available
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • 24-hour fitness center
  • Coffee shop/cafe
  • 24-hour business center
  • Business center
  • Meeting rooms
  • 24-hour front desk
  • Front-desk safe
  • Snack bar/deli
  • Vending machine
  • Laundry service
For families
  • Children stay free
  • Free cribs/infant beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate sitting area
  • Premium TV channels
The price is $118
includes taxes & fees
$101 per night
Dec 1 - Dec 2

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Room, 1 King Bed with Sofa bed

Premium bedding, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed with Sofa bed

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
HDTV
Blackout drapes/curtains
Premium bedding
  • 375 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, Multiple Beds (2 Double Beds with Sofa Bed)

Premium bedding, desk, laptop workspace, blackout drapes

Standard Room, Multiple Beds (2 Double Beds with Sofa Bed)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
HDTV
Blackout drapes/curtains
Premium bedding
  • 375 sq ft
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Room, Multiple Beds (High Floor)

Premium bedding, desk, laptop workspace, blackout drapes

Room, Multiple Beds (High Floor)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
HDTV
Blackout drapes/curtains
Premium bedding
  • 375 sq ft
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub

Room, 1 King Bed, Accessible, Bathtub | Bathroom | Combined shower/tub, designer toiletries, hair dryer, towels

Room, 1 King Bed, Accessible, Bathtub

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
HDTV
Blackout drapes/curtains
Premium bedding
  • 375 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (High Floor)

Premium bedding, desk, laptop workspace, blackout drapes

Room, 1 King Bed (High Floor)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
HDTV
Blackout drapes/curtains
Premium bedding
  • 375 sq ft
  • Sleeps 4
  • 1 King Bed

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includes taxes & fees
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About the neighborhood

Map
4100 Cox Rd, Glen Allen, VA, 23060

What's nearby

  • Short Pump Town Center - 4 min drive - 4.0 km
  • Henrico Doctors' Hospital - 8 min drive - 8.0 km
  • Lewis Ginter Botanical Garden - 12 min drive - 12.3 km
  • University of Richmond - 12 min drive - 12.6 km
  • Virginia Commonwealth University - 16 min drive - 19.4 km

Getting around

  • Richmond Intl. Airport (RIC) - 27 min drive
  • Richmond Staples Mill Road Station - 12 min drive
  • Richmond Main Street Station - 17 min drive
  • Ashland Station - 21 min drive

Restaurants

  • ‪Noodles & Company - ‬5 min walk
  • ‪Silver Diner - ‬3 min walk
  • ‪The Beach House - ‬5 min walk
  • ‪Five Guys - ‬6 min walk
  • ‪Panera Bread - ‬9 min walk

About this property

Hyatt Place Richmond/Innsbrook

Hyatt Place Richmond/Innsbrook puts you just a 5-minute drive from Short Pump Town Center. After visiting the 24-hour fitness center for a workout, you can grab a bite to eat at the coffee shop/cafe or unwind with a drink at the bar/lounge. Fellow travelers like the comfortable beds and helpful staff.

Languages

English, Spanish

At a glance

Hotel size

  • 124 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in start time: 3 PM; Check-in end time: 2:00 AM
  • Express check-in/out available
  • Minimum check-in age: 21
  • Check-out time is 11 AM
  • Contactless check-out available

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Children (18 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets allowed (dogs only, 2 total, up to 50 lbs per pet)*
  • Service animals welcome
  • Restrictions apply*

Internet

  • Free WiFi in public areas
  • Free WiFi and wired internet access in rooms

Parking

  • Free uncovered onsite self parking
  • Wheelchair-accessible parking and van parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 8:00 AM–9:00 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)

What to do

  • Free use of nearby fitness center
  • Golfing nearby
  • Hiking/biking trails nearby

Working away

  • 24-hour business center
  • Meeting rooms
  • Conference space (1195 square feet)

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Picnic area
  • Television in common areas
  • 24-hour fitness center
  • Banquet hall
  • Art Deco architecture

Accessibility

  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • 4 on-site accessible parking spaces
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible business center
  • Visual alarms in hallways
  • Handrails in stairways
  • Closed captioned TV
  • Lever door handles
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Pool hoist on site
  • Thin carpet in room

Room amenities

Be entertained

  • MP3 docking station
  • DVD player
  • 42-inch flat-screen TV
  • Premium cable channels
  • Pay movies

Home comfort

  • Climate-controlled air conditioning and heating
  • Wet bar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Premium bedding
  • Free crib/infant bed

What to enjoy

  • Separate sitting area

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Designer toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi and wired internet
  • Free local calls

Food and drink

  • Mini-fridge

More

  • Daily housekeeping
  • Connecting/adjoining rooms available

Fees & policies

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 75 per accommodation, per stay (maximum USD 175 per stay), plus a one-time cleaning fee of USD 100

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
The photos in this description reflect the brand standard and are provided for illustrative purposes only.
This property accepts credit cards and cash.
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Also known as

Hyatt Place Richmond/Innsbrook
Hyatt Place Richmond/Innsbrook Glen Allen
Hyatt Place Richmond/Innsbrook Hotel
Hyatt Place Richmond/Innsbrook Hotel Glen Allen
Glen Allen Hyatt
Hyatt Glen Allen
Hyatt Place Richmond Innsbrook
Hyatt Place Richmond/Innsbrook Hotel
Hyatt Place Richmond/Innsbrook Glen Allen
Hyatt Place Richmond/Innsbrook Hotel Glen Allen

Frequently asked questions

Does Hyatt Place Richmond/Innsbrook offer free cancellation for a full refund?
Yes, Hyatt Place Richmond/Innsbrook does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Hyatt Place Richmond/Innsbrook?
Yes, dogs are welcome, with a limit of 2 total and maximum weight of 50 lbs per pet. There's a charge of USD 75 per accommodation, per stay. Service animals are exempt from fees.
Is parking offered on site at Hyatt Place Richmond/Innsbrook?
Yes, there's free self parking.
What are the check-in and check-out times at Hyatt Place Richmond/Innsbrook?
Check-in start time: 3 PM; Check-in end time: 2:00 AM. Check-out time is 11 AM. Express check-in and check-out and contactless check-out are available.
What is there to do at Hyatt Place Richmond/Innsbrook and nearby?
Have fun with nearby activities such as hiking and practice your swing at the nearby golf course. Enjoy amenities like a 24-hour fitness center and a picnic area.
Are there restaurants at or near Hyatt Place Richmond/Innsbrook?
Yes, there's an onsite restaurant.
What's the area around Hyatt Place Richmond/Innsbrook like?
Hyatt Place Richmond/Innsbrook puts you in the heart of Glen Allen. Popular attractions include Short Pump Town Center, which is 4 minutes away by car.

Reviews

7.8

Good

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Good

Room for improvement
The construction seemed to be an excuse for not getting things done in a timely manor. The breakfast was dry and seemed to be left out for long periods of time. The craftsmanship in the bathroom in particular was poor; toilet paper holder falling off wall, corners missing caulk and paint, etc. The desk chair was dirty and there were keys left in the room from a previous guest.
2-night family trip
Verified Hotels.com guest review

6/10 Good

Ways to improve
I think the overall stay was average compared to the other Hyatts I have been to. Room size, bed and TV was decent. Breakfast was a plus. I liked their options. Checking in and out was easy. Did not like that i had to pay to watch movies or listen to music. In the elevator there was a soiled padding with big black spots on it.(looked like oil or mold stains). Receptionist were not in any type of uniform 🤔 they looked like guesses. At the entrance the couch was way too close to the door as you walked in. The hyatt sign on diamond/cox road need to lit up or made bigger (can not see at night).
Roniesha, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Everything was great except the styrofoam plates for breakfast.
2-night business trip
Verified Hotels.com guest review

4/10 Fair

1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Stephanie, 1-night trip
Verified Hotels.com guest review

6/10 Good

Jacob, 1-night trip with friends
Verified Hotels.com guest review

2/10 Poor

Very disappointed
The room was dirty on the heat unit. The shower was terrible with mold /mildew and caulk peeling. The shave pad was in the opposite end of the shower. Leaving your face in the spray while trying to shave. The water took OVER 5 mins to get hot to use the sink or shower. Most importantly the door did not shut without slamming and extra pressure to latch. When leaving we were able to push the door back open several times before it was latched and secure to leave. THIS ROOM WAS SUPPOSED TO HAVE BEEN RENOVATED! The linens were clean and we made it work for our short stay. There was no microwave to use in the room. The staff was very nice and tried to help as much as possible. Wont be returning
Paul E., 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Latisha, 3-night trip
Verified Hotels.com guest review

2/10 Poor

Yankira, 1-night family trip
Verified Hotels.com guest review

4/10 Fair

They are remodeling the 4th flood, where the ice machine is. There are no signs indicating that plus long waits for elevators as the constructuon guys are using them. Went to 4th floor , no ice machine in aervice and then had a 7 minute wait for an elevator , went to 6th floor for ice and that machine didnt work either. Had to go to lobby. They should put signs up warning guests , NO ICE and do not go to 4th floor.
david, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Disappointing
I normally do not leave reviews - especially ones that might tarnish the reputation of an establishment, that being said, I post this out of concern for issues of sanitation. I booked this room several days prior to my stay and had no idea that the hotel was and continues to be under renovation. The two elevators are shared with the construction workers hauling debris out from the upper floors - understandably there might be debris on the elevator floor from such activity but over my 2 night stay noticed that the same trash and dust on the elevator floor stayed there. It was clear upon entering the room - priced at roughly $140 per night not including tax - why the hotel was undergoing such renovations. The paint was scratched and worn around the trim in the room, there was a stain/hole in the curtains, the cable outlet was separated from the wall and laying on its side, there were areas not painted that were very noticeable, the carpet was slightly damp and bathroom floor sticky. No one was around during the breakfast buffet when I was there to tidy and wipe clean the counters periodically from guests spilling food on them. There were flies. I decided to forgo breakfast. Trash cans outside the hotel near the pool and picnic were not emptied on a regular basis as I observed an empty cigarette box handing out of a garbage can for two days. The staff were friendly but unfortunately, I will not stay there again.
2-night trip with friends
Verified Hotels.com guest review

2/10 Poor

The pics online are a trap!
This hotel was soooo bad. The pictures on the website did not match the rooms. It is completely outdated- stains on the furniture, weird bugs crawling on the wall- I felt so uncomfortable. I requested to change rooms and that’s when I was informed that they had renovated rooms available. I appreciate her changing the room but it wasnt much of a difference. It was just a weird vibe in the hotel. It was so bad we left a day early and just stayed with family. The elevator was so dirty, the floors were dirty. I honestly feel like this was a case of false advertisement. Don’t stay here- for your own sanity.
3-night trip
Verified Hotels.com guest review

4/10 Fair

When booking they should have mentioned they are under renovations. The description mentions pool. The pool looks like it was never opened. The place was a dump
Howard, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Zachariah, 1-night family trip
Verified Hotels.com guest review

2/10 Poor

Tayvon, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent economic stay for the family
Excellent economic stay for the family. Safe. Clean. Friendly and helpful staff. Included breakfast offered variety. Hot: bacon, eggs, seasoned potatoes, waffle s. Cold: cereal, cut fruit, yogurt, bagels. For all the reviews that complain there is no soap/shampoo/etc, try looking on the wall or asking staff. Reserved a room with pull out couch. No pullout linens were in the room. Spoke to staff who very kindly provided all supplies. If wear and tear are not acceptable, don't book here. Linens had some small stains but were freshly laundered. If you set your expectations to the price point you are willing to pay, this will make you happy.
Jennifer, 1-night family trip
Verified Hotels.com guest review

6/10 Good

Don't stay until remodel is finished
The hotel is being remodeled. It is a mess. They still have gold cone christmas tree decorations in the lobby. The furniture was stained. Our guest room wasn't cleaned well. We cleaned paets of the barhroom ourselves because it was late and we had our dog.
Cara, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Darrin, 2-night family trip
Verified Hotels.com guest review

8/10 Very Good

Rebecca, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Spacious and really good breakfast
Martha, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Carla, 1-night trip
Verified Hotels.com guest review

6/10 Good

You have a lot of work to do you overbooked or too
I was very disappointment that your staff didn’t have enough supply Face cloth body cloth that’s sad. What do you expect someone to use the same dirty towels and bath towels every day and I wouldn’t impress with the room service. My room was not clean sheets I spoke to the front desk also to house keeper couldn’t do more than that, I’m ashamed and you should be embarrassed for such treatment. I need to be compensated for that stay my name is Grayling Bass. I stayed in room 324.
grayling, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

You need work with your management team also, your
My feelings about my stay how can I say when I asked for Face bath towels even have my room clean it didn’t happen. I spoke to the front desk and I also spoke to the cleaning. Crew told me they were clean my room had to use my and Bath my whole stay that speaks a lot about this establishment did you overbook or have too many people staying in one room, when you were not able to handle Demand, what does that say about The hotel need I say more now
grayling, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

We love it here. Perfect location for us.
rikki, 1-night romance trip
Verified Expedia guest review

6/10 Good

1-night family trip
Verified Hotels.com guest review

General property information

Travelers Say
"I enjoyed the hotel, plus it was great to be a walk away from a really good bar and food!"
Reasons to Book
Nice Bathroom & Property Cleanliness
Check-In Time
3:00 PM
Check-Out Time
11:00 AM