DoubleTree by Hilton Hotel West Edmonton

Check in was smooth , room clean , staff friendly

My stay was excellent everything thing was great tkx.

We stay at this hotel quite often for location. The service and staff are great. The only issue was the bed seems wore out and needs replaced. I think just luck of the draw that the bed was wore out. Most other times I have given hotel a higher rating.

we booked a 2 bedroom suite with seating area. The 2 bedroom, one-room over heated with noisy heating sound overnight. The other room turn up the heat which there is separate temp in room but no heat at all. I notified the staff in the morning. They ask me how was my stay and express my feeling. Did not resolve my concern and just let me go. I paid an expensive price for this room. Definitely will not go back.

We were pleased by the big things, but disappointed by the little things. We stayed in a King suite in the newer part of the hotel and it was spacious and comfortable, so they did well on the big stuff. But penny-pinching on the little stuff left a sour taste that disappointed us for a hotel at this price point. No coffee mugs in the room (one paper cup for the two of us). When I mentioned it at checkout, they said ceramic mugs were available upon request. You shouldn't have to request basic things. And two bottle waters were in the room, along with a sign they were free for Hilton Honors members, but $2 each for everyone else. There wasn't any literature in the room at all to let you easily see information about amenities. For example, was the pool in the new building or would we have to walk to get to it? What was the menu at the restaurant? Yes, we could have called down to the front desk to ask about these, but these little things could so easily be offered *without having to ask*. Since most of their competitive peers do, it was disappointing that they didn't.