Ibis Marseille Centre Gare Saint Charles

satisfaction

The hotel itself was well maintained and the service was friendly. Just so you know, being right next to the train station means right next to a freight area that works most of the night. Well after midnight there is banging and loud noises outside the window. Since the A/C was off and it was warm, we needed the window open, but then the loud noises made sleeping difficult. Also, be aware, that walking around the area where the hotel was is a bit sketchy, you need to stick to main streets.

The airconditioning is not working. When I told the reception they said it has already switched to heating but it should be something which can be controlled by the person staying in the room because temperature comfort is subjective. The bathroom is not that clean. You can see "water marks" on the floor of the bathroom. The towels do not look as clean as well. There isn't even a complimentary toothbrush in the room. The reception cannot be contacted easily because they changed how they are contacted versus the instructions on the room phone and I was not advised. I cannot contact them at 3 am on the first night when there was someone making so much noise on the room above mine. I was disappointed with my stay because I have stayed in 3 other Ibis in 3 other cities across the globe and they're usually very clean. I do not expect 5 star on a 3 star hotel but this is too much. To be fair, a couple of good points is the reception staff are very accommodating and location is excellent.

Good convenient location. Room unbelievably small. Room telephone was not working so needs to be changed as that is hazardous if there is an emergency. (Security guard had to knock on our door after midnight to find out why we were trying to call) Noisy room over a garbage truck and the train station.

One night stop over