The service we received was remarkable. The host at the front desk was particularly hospitable and knowledgeable about the area when i asked where places in the city were located and even suggested nice places to visit. The housekeeping staff could be a little more friendly. As we were getting off of the elevator, the housekeeping cart was in the way and we had to squeeze past it instead of them moving it, or even offering to do so. The hallway leading to our room needed to be vacuumed...we saw dead cockroaches on the floor. The room was clean and comfortable, though, so i was relieved about that. All amenities were fine. The hot water was great, bed was comfortable, no real complaints about noise or anything. We paid for 2 nights, but only stayed one... not because of any issues with the hotel, but because we missed our animals at home and we live close enough to drive home.