Horrible Experience - Do Not Stay Here!
From the start, the service was awful. I called to inquire about early check-in, and the person who answered was extremely rude, simply telling me "no." When we arrived, we were allowed to store our bags in the break room, only to find a huge water cockroach near the other luggage. To make matters worse, the receptionist quickly kicked me out of the break room while I was trying to get some stuff out of my suitcase.
Later, when I tried to retrieve my suitcase, they didn't have the key. The receptionist from earlier had “taken it”. They handed me a spatula to try and open it, which didn't work, followed by a knife, but that didn't help either. After 30+minutes of trying to ope n the door one of the staff member had the key all along.
Once we got to the room, there was no hot water, the floor was filthy, and we requested a different room. The second room was just as bad—no hot water, the heater didn’t work, and the toilet was very loose.
This was, without a doubt, the worst experience I've had at a hotel. The place is in dire need of maintenance, and I will never stay here again.