2/10 Lemah
13 Januari 2025
Family of four
We were very displeased with our stay. We are from the west coast, and $750 for one night in a hotel should be a clean and nice hotel room. It was outdated and dirty - there was chewed gum stuck in the shower, broken shower parts laying on the shower floor, the ceiling had stains and holes in it, the room needed a deep cleaning and the seal around the door wasn’t tight, which allowed light from the parking lot into our room. As soon as we saw our room, we returned to the lobby and expressed our discomfort and were told that they couldn’t do anything for us, and that the hotel was full. Our family had a boat trip scheduled for the following day so we needed to stay in key west but if we hadn’t had that reservation, we would have left. We have never experienced anything like this with a Marriott and we feel very disappointed.
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