I gave the rating I did as we never made the hotel stay as our flight into BWI was delayed then canceled. I had taken advantage of the park, fly, and stay feature. So, the return flight cancellation did not give me the opportunity to stay in room but from initial visit when parking my vehicle, Hotel receptionist was great, lobby was well lit and clean, and when I called to inform the Front desk of our delay, and possible non arrival she was very polite and understanding.