Diplomat Hotel

They need to update.

A nice value for money brief stay. The staff are friendly and helpful, though the place has seen better days. Well located for local attractions and handy for bus routes.

Arrived early and waited to check in. No smile or welcome from reception staff. The room decor very dated, it was very noisy as my balcony was by the road and the drains in my room stank pretty badly. Housekeeping dealt with this thankfully. They were the only friendly staff. Don't buy the bus tour tickets from the hotel it is cheaper outside and the bus company's tickets they sell have old buses with radios not working. Had breakfast once, varied but overcooked as the food is left cooking instead of warming whilst on display. I got used to the noise from the waves and traffic, some of the front of house staff are better than others, all in all it wasn't too bad but could have been better. Friendly and helpful staff always make the difference between an ordinary and lovely experience. I was surprised to find out the hotel was owned by the Johnson Group.

The hotel is in a good location. It was cheap and I can see why... it’s very dated, air con doesn’t work, beds are small/uncomfortable, decor is worn etc...it needs a complete renovation. It was simply a place to sleep for me, but I would not take my family to this hotel and will not use it again. My friend stayed down the road in a 3 star hotel with worse reviews than this, but his hotel/room was far better and cheaper still! This is NOT a 4 star hotel.

I would not class it as a four star hotel I had asked for first floor two months before we travelled was handed fourth floor ,the room was small asked for double bed husband and I two single beds together sliding all over the place , the room was too warm couldn’t sleep asked at reception how to work air con was told by a man who was not nice to open balcony doors at night the noise from the street was not good