Thank You, Hotels.com!
Dear Hotels.com Team,
I wanted to share my feedback about my recent stays booked through your platform, particularly at the **DoubleTree by Hilton Manchester Airport** and an incident involving the **Clayton Hotel**.
First, my stay at the **DoubleTree by Hilton Manchester Airport** was nothing short of fantastic. The comfort of the room was exceptional, and the service truly deserves a **10/10 rating**. From the warm welcome to the seamless check-in process, every detail made my stay relaxing and enjoyable. The staff went above and beyond to ensure I felt well taken care of—thank you for contributing to such a positive experience!
I also want to express my deepest gratitude to your customer service team, specifically **Agent Sheroun**, for their outstanding efforts in resolving an issue with my booking at the **Clayton Hotel**. Due to my own error in selecting the wrong date, I faced a potentially costly mistake. However, Sheroun handled the matter with absolute professionalism and expertise. Their patience, quick thinking, and dedication to finding a solution—even when the fault was entirely mine—were truly remarkable. Thanks to their efforts, a refund was processed smoothly, and what could have been a stressful situation turned into a testament of your platform’s reliability.
A huge thank you to Hotels.com for partnering with such wonderful hotels and for employing customer