4/10 Sederhana
16 Februari 2025
I dont normally leave reviews but this had to be told. I Waited until the last minute to book a hotel & ended up here. Checked in around midnight. The elevator was broken. After walking 3 flights of stairs, my keycard did not work, called the front desk 3x from my phone, no answer, so i walked back down the stairs. Got a new key walked back up 3 flights of stairs while carrying my belongings, still did work, so i had to be let in by staff & was told i would receive a new room in the morning. Didnt realize until i woke up there was a Dirty towel hanging behind the bathroom door, also no remote in the room and a few cobwebs for some reason i woke up around 430am & was unable to return to sleep on account of a tv & music blaring next door. So i called the front desk & asked if i could go ahead and change rooms. Changed rooms entered the room and there were dead roaches in the room, i stopped counting at 3, grabbed my things and went back downstairs. Only to be told I'd have to wait until after 11 for a room to be cleaned. I received a new room that afternoon, thought everything was fine until it was time for bed and everything time i dozed off, i was awaken everytime the heater turn on, it let out a loud noise.
The night shift clerk was very helpful & tried to resolve the issues.
I do not recommend waiting until the last minute to book a room & definitely do not recommend here. Hotel rooms need work.
With all the issues i should have been paid, instead of paying them.
Pengembara yang disahkan
Perjalanan perniagaan 2 malam
Ulasan tetamu Hotels.com yang disahkan