Over the past 40 years I have stayed at the Grand Beach Hotel on numerous occassions and have always returned because I have found it comfortable, convenient and the kosher catering has always been good. The hotel rooms appear to have recently undergone redecoration though the furnishings are unchanged and a bit worn. On this occassion, I found that there were a number of new younger staff members at reception who I found to be very impersonal and less friendly and did not seem to take interest in the guests. The one older gentleman in reception who I have come across on previous visits was friendly and good mannered as previously experienced. I am not sure whether it is because the hotel caters to many organised tour groups which only stay for a day or two, but I still feel that the reception staff should pay more attention to friendly good manners and be more attentive to guests, especially recognising those like myself who usually stay for a week or more at the hotel