Extended Stay America - Phoenix - Biltmore

This was by far the worst hotel suite, i have ever experienced. We arrived late on sunday and it took me calling the front desk to even get some attention..when we finally got checked in for my 6 night stay i asked for a dollly or something to bring in my lugage. What was handed to me was a broken csrt with 2 of the wheel barely staying on.kt was bery hard to push Kept getting stuck.I even asked for help. The lady with a very rude tone said she would see what she could do and went back to reading her phone. No help arrived. I had called in seveveral times about amenities and to make sure we had them in our room due to us coming late. Of course there was no dishes or silverware so i had to go wait again for her to help me She brought me a stinky Tupperware full of our kitchen sfuf. I had to send my daughter to the gas station for wash spunges and diah soap since most the dishes were filthy.the last draw for that particle night was the stench of pot smoke that was accross from us or very close. And the load music. I didn't want to go back down to the lobby this time so i called. My room had a cloud. Of course nothing was done about this either. On day 4 i was informed my contract had changed so we rushed to get checked out so that our late check out fee would be 30 dollars. we recieved no help with the dolly. In fact on guy laughed at us. We still have not gotten any of thr promised return for thirsday and Saturday or then partial for Wednesday. I am so disappointed.

Nice friendly staff. Clean rooms.

It is a fine place. Nothing in the room because of Covid but they give you what you need when you ask. Coffee, etc.

Overall it was OK. The lobby was small and cramped also the hallways and stairs needed a good shampoo on the carpet as it was dingy. The ad saying "The Biltmore area" is misleading as the Biltmore and neighborhood is more east and very different than this area. The front desk staff were nice and polite when we checked in checked out or needed something. The clientele there overall was polite and no disturbs.

Jim is so awesome and always remembers me whenever I need to book there. He always makes me feel welcomed

The problem i encounter was appliances where in the worse condition.... Other then the stay it was nice

They where rude inconciderate individuals that qhere very unprofessional to a point it became redundant.

Hotel lobby very dirty, room had no shampoo and no hair dryer. you had to go ask them at the front desk for one and you had to wait there with wet hair as they checked in people who were arriving. the continental breakfast was ok, i only ate it because the muffins and granola bars and yogurt were sealed. The guy who checked us in was training and very nice, the trainer wasn't very polite though.

I wanted to leave upfront based on the dirty ugly lobby and entrance. The hotel was very dirty and there is no cleaning service during your stay. I had to go to desk for clean towels. There was a dirty blow dryer holder in bathroom but no blow dryer. I would not stay at an Extended Suites again based on this experience. The only reason I stayed was because I had prepaid for my reservation through Hotel.com. On a good note, the front desk staff was very friendly and there is great shopping and restaurants within 2 blocks. The pool area looked lovely.

Nice