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Quality Inn & Suites Palm Island Indoor Waterpark

2.5 star property
Batavia family-friendly hotel with water park

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Photo gallery for Quality Inn & Suites Palm Island Indoor Waterpark

Welcome to Quality Inn & Suites, a hotel with a well-manicured lawn.
Enter the GAME ROOM, where guests can enjoy a variety of games and entertainment.
Enjoy dining in a stylish space with wooden tables, a central bar, and comfortable seating areas.
Relax in the hotel's inviting lobby, featuring a reception desk, comfortable seating areas, and beautiful artwork.
Two beds with matching headboards and bedside lamps, a desk with chair, and framed artwork adorn this cozy space.
Experience the perfect blend of relaxation and excitement at Quality Inn & Suites Palm Island Indoor Waterpark. Take advantage of free continental breakfast, unwind at the bar or in the arcade/game room, and enjoy quality time with family by the children's pool with a waterslide. With multilingual staff and free WiFi, this hotel has everything you need for a fun-filled stay.

Reviews

5.0 out of 10

Popular amenities

  • Electric vehicle charging point
  • Connecting rooms available
  • Free breakfast
  • Pet-friendly
  • Laundry facilities
  • Free parking

Main amenities (12)

  • Daily housekeeping
  • Water park
  • Waterslide
  • Room service
  • 24-hour business centre
  • Business centre
  • Meeting rooms
  • 24-hour front desk
  • Arcade/games room
  • Front desk safe
  • ATM/banking services
  • Vending machine

For families (6)

  • Children stay free
  • Free cots/infant beds
  • Microwave
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
The current price is RM298
RM331 total
includes taxes & fees
2 Sept - 3 Sept

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Room, 2 Double Beds, Smoking

Premium bedding, desk, iron/ironing board, free cots/infant beds

Room, 2 Double Beds, Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Premium bedding
Private bathroom
Eco-friendly toiletries
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, desk, iron/ironing board, free cots/infant beds

Room, 1 King Bed, Accessible, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Premium bedding
Private bathroom
Eco-friendly toiletries
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible, Non Smoking

Premium bedding, desk, iron/ironing board, free cots/infant beds

Room, 2 Double Beds, Accessible, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Premium bedding
Private bathroom
Eco-friendly toiletries
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Smoking

Premium bedding, desk, iron/ironing board, free cots/infant beds

Room, 2 Double Beds, Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Premium bedding
Private bathroom
Eco-friendly toiletries
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Premium bedding, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Premium bedding
Private bathroom
Eco-friendly toiletries
  • 2 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking

Premium bedding, desk, iron/ironing board, free cots/infant beds

Standard Room, 2 Double Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Premium bedding
Private bathroom
Eco-friendly toiletries
  • 2 sq m
  • Sleeps 4
  • 2 Double Beds

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The price is RM357
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includes taxes & fees
1 Sept - 2 Sept
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About the area

Map
8250 Park Rd, Batavia, NY, 14020

What's nearby

  • Palm Island Indoor Waterpark - 5 min walk - 0.5 km
  • Batavia Downs Casino - 18 min walk - 1.5 km
  • United Memorial Medical Center - 4 min drive - 2.9 km
  • Rochester Regional Health - 4 min drive - 2.9 km
  • Horseshoe Lake - 9 min drive - 12.1 km

Getting around

  • Rochester, NY (ROC-Greater Rochester Intl.) - 34 min drive
  • Buffalo, NY (BUF-Buffalo Niagara Intl.) - 36 min drive

Restaurants

  • ‪Starbucks - ‬10 min walk
  • ‪Batavia Downs Gaming & Hotel - ‬17 min walk
  • ‪Taco Bell - ‬2 min drive
  • ‪McDonald's - ‬2 min drive
  • ‪Burger King - ‬3 min drive

About this property

Quality Inn & Suites Palm Island Indoor Waterpark

Quality Inn & Suites Palm Island Indoor Waterpark is a great choice for a stay in Batavia. Free perks include WiFi, self-parking and on-the-go breakfast daily between 7:00 AM and 10:00 AM.

Languages

English

At a glance

DONE

Hotel size

    • 194 rooms
    • Arranged over 5 floors
DONE

Arriving/Leaving

    • Check-in start time: 4:00 PM; check-in end time: 11:00 AM
    • Late check-in subject to availability
    • Minimum check-in age – 21
    • Check-out time is 11 AM
    • Contactless check-out
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 21
DONE

Children

    • Children (18 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
DONE

Pets

    • Pets allowed*
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
    • Free on-site motorhome/coach/lorry parking
    • Electric vehicle charging point on site
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Free on-the-go breakfast each morning 7:00 AM–10:00 AM
  • Room service (limited hours)
  • Water dispenser

Travelling with children

  • Children stay for free (see details)
  • Water park access (surcharge)

What to do

  • Golfing nearby

Working away

  • 24-hour business centre
  • Meeting rooms
  • Conference space (7319 square feet)

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • ATM/banking
  • Safe-deposit box at front desk
  • Water park access (surcharge)
  • Arcade/games room
  • Water slide
  • At least 80% of food locally sourced
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • At least 10% of profits reinvested in community and sustainability
  • Double-glazed windows
  • At least 80% of lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic soft drinks bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall

Accessibility

  • Braille/raised signage
  • Lift
  • Assistive listening devices available

Room amenities

Be entertained

  • Television
  • Premium satellite channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Premium bedding
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Eco-friendly toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Free local calls

Food and drink

  • Fridge
  • Microwave

More

  • Daily housekeeping
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only

Fees & policies

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday and Friday:
  • Children's pool
  • Indoor pool

Children & extra beds

  • Rollaway beds are available for USD 20.0 per night

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 20 per accommodation, per night

Pool, spa, & gym (if applicable)

  • Facility access costs USD 15 per person, per day

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit on-site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Clarion Hotel Palm Island Indoor Waterpark Batavia
Quality Inn Palm Island Indoor Waterpark
Clarion Palm Island Indoor Waterpark Batavia
Clarion Palm Island Indoor Waterpark
Quality Palm Island Indoor Waterpark
Quality Inn & Suites Palm Island Indoor Waterpark Hotel
Quality Inn & Suites Palm Island Indoor Waterpark Batavia
Quality Inn & Suites Palm Island Indoor Waterpark Hotel Batavia

Frequently asked questions

Does Quality Inn & Suites Palm Island Indoor Waterpark offer free cancellation for a full refund?

Yes, Quality Inn & Suites Palm Island Indoor Waterpark does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Quality Inn & Suites Palm Island Indoor Waterpark?

Yes, pets are welcome. There's a charge of USD 20 per accommodation, per night. Service animals are exempt from fees.

Is parking offered on site at Quality Inn & Suites Palm Island Indoor Waterpark?

Yes, there's free self parking. Free motorhome/bus/lorry parking and electric car charging are available.

What are the check-in and check-out times at Quality Inn & Suites Palm Island Indoor Waterpark?

Check-in start time: 4:00 PM; check-in end time: 11:00 AM. Check-out time is 11 AM. Contactless check-out is available.

Is there an on-site casino at Quality Inn & Suites Palm Island Indoor Waterpark?

No, this hotel doesn't have a casino, but Batavia Downs Casino (16-min walk) is nearby.

What is there to do at Quality Inn & Suites Palm Island Indoor Waterpark and nearby?

Quality Inn & Suites Palm Island Indoor Waterpark has a water slide and an arcade.

What's the area around Quality Inn & Suites Palm Island Indoor Waterpark like?

Quality Inn & Suites Palm Island Indoor Waterpark is a short 7-minute walk from Palm Island Indoor Waterpark and 16 minutes' walk from Batavia Downs Casino.

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Quality Inn & Suites Palm Island Indoor Waterpark Reviews

Reviews

5.0

5.0/10

Cleanliness

6.6/10

Staff & service

4.4/10

Amenities

4.4/10

Property conditions & facilities

4.4/10

Eco-friendliness

Popular mentions

Room
Bed
Water park
Service staff
Breakfast
Bathroom
Children
Elevator
Restaurant
Food

Reviews

10/10 Excellent

Great stay
Joey, 2-night trip

10/10 Excellent

The elevator broke but otherwise good experience
Tina, 2-night trip

8/10 Good

Good stay great customer service
Yaseem, 2-night trip

2/10 Terrible

the indoor waterpark was good for the kids
Rhonda, 1-night trip

2/10 Terrible

The plug in the room kept exploding and the floor was moldy lol..
Liam, 1-night trip

2/10 Terrible

Was last here about 6 years ago. The place has been gutted of any amenities. Waterpark and bar are long gone. It’s literally a place to park and a room for the night. One towel, broken sink, tiny monitor for a tv. You’re not saving anything by staying here.
Michael, 1-night trip

4/10 Poor

The whole building is in desperate need of some TLC, probably even a renovation.
David, 3-night trip

2/10 Terrible

It was gross people were living on the property, door is broken to get in, the facility is not secure, mismatch furniture, no cap on the vent in the bathroom, mattress are really old, all around dirty and unsafe
Nicole, 1-night trip

2/10 Terrible

Restaurant and bar closed, entrance door left open, a/c not working, overall very poor and old furnishings and upkeep
Gary, 3-night trip

2/10 Terrible

Very unkept and not clean
Pilar, 2-night trip

4/10 Poor

We stayed there two nights. The first night, our TV didn't work, the tub barely drained, the sink was cracked, and there were several stains on the bed cover. They moved us to another room the 2nd night which was better, but still not great. The hallways smelled like smoke, many things in the hallways and elevators were damaged, and there were absolutely no working ice machines in the building.
Christopher, 2-night trip

2/10 Terrible

Cockroaches, poorly maintained property.
Katrina, 2-night trip

2/10 Terrible

Upon entering, the hotel smelled awful. One set of doors didn’t have locks or shut completely. The bottom pain of glass was shattered. The floors were dingy and in several spots, ripped or ripped up. We got to our room and couldn’t even open the door. The whole thing was sketchy. We decided to leave and not go back. Would definitely NOT recommend this property. Stay away
Amy, 1-night trip

2/10 Terrible

I didn't even stay at the property,it was gross the door didn't lock outside,the lobby was gross and the elevator was broke and they put us on the 4th floor!! I want a refund!!!
Danielle, 1-night trip

6/10 Okay

Don't expect a fancy hotel with this one. It is somewhat run down. Some door handles were broken, baseboards and carpets messed up, bathroom with rusty ceiling. The rooms are spacious and the staff were great. The breakfast included was a grab-and-go breakfast bar with cereal, granola bars, fruit, and donuts. There is nothing hot for breakfast. Make sure you look at the Palm Island Waterpark hours. It's advertised in the name, but it was only opened for a few hours on the weekend when we came in the summer, so we didn't get to do it.
Amanda, 1-night trip

10/10 Excellent

Amazing very nice people all around !
Darlene, 3-night trip

2/10 Terrible

X
Thomas, 1-night trip

2/10 Terrible

Bathroom was not suitable for use Door stuck Sink broken black mold Tub broken in use Did not drain Toilet seat not secured not safe to use Refrigerator froze our food Had to throw out all items Room had a strong musty smell With over use of cleaner to cover this smell
James, 2-night trip

10/10 Excellent

The water park
Yaseem, 1-night trip

6/10 Okay

Old property with a huge lobby area but few seating options. Free breakfast was terrible with only 4 cereal choices two fruit options and the “main course “ of glazed donuts. No orange juice (just tang) and poor tasting coffee. Most hotels offer bread/ toast or bagels , OJ, and a waffle maker. Room was fine and clean but ac was blowing on the bed all night and there was no phone in the room or ice bucket. Toilet was very low to ground and round not oblong making use very uncomfortable. For what we paid we will not return.
Michael, 1-night trip

2/10 Terrible

Bathroom fan is not working and bowl water is not draining
Vignanapriya, 1-night trip

4/10 Poor

Everything looked as though it had a quick renovation some time ago and now the cheap is wearing through. Drapes that dont fit the windows. Windows that lost their seal some time ago. Common areas in desperate need of a deep clean. Painted bathtubs starting to chip. Carpets pulled up and restretched so many times they appear thin. Just too many signs that the management no longer cares.
John, 1-night trip

4/10 Poor

Property is in poor shape with some dilapidated attributes. Room smelled strongly of cleaning agent as though a whole bottle of concentrated detergent had been used.
Craig, 1-night trip

2/10 Terrible

This property has been poorly maintained. The room smelt like they dumped a gallon of cleaning solutions in the room. We had to leave after 30 min because the smell was causing a migraine. There were holes in the sheets. 0/10 do NOT recommend.
Alana, 1-night trip

2/10 Terrible

Property was filthy, we didn’t even stay. Holes in the walls. Furniture all stained, horrible smell. Staff did not care at all. We left and they didn’t even ask why.
Stains on the furnitire
Torn, stained and sticky furniture
Holes in the walls
Sticky carpeting, horrible stains
Dina, 1-night trip