4/10 Sederhana
28 Sep 2025
Disappointing and Dirty…
We went for the weekend for a wedding. We were extremely disappointed in this hotel. Our bed had dog hair all over it. The floor was dirty and full of dog hair, there was no iron or ironing board in the room. The bathroom faucet is falling off. The smoke detector was chirping. The air conditioner smelled like wire burning. That was the room. Room 306. The breakfast was awful, cold eggs and sausage. The coffee creamer had spoiled and was not changed out when told. There was no one to answer the front desk phone to handle issues. When I arrived to check in I waited over 10 minutes for someone and the only words the guy said to me was elevator is on the other side of stairs. I will be going back to Shutters up the road on my next trip. They need better, friendlier and more efficient staff in order for this place to not have its rating totally tank!! Owners hold your staff accountable.
Nicole
Nicole, perjalanan 2 malam bersama keluarga
Ulasan tetamu Hotels.com yang disahkan