Upon check-in I was offered an upgraded room (for a $25 fee) and accepted. I proceeded to the room which was still being tended to by cleaning staff. I returned to the front desk, explained the issue, and was instructed to return to my room in 15 minutes. I waited in the hotel's adjoining restaurant for 30 minutes before making my way to the room. Once reached, I could see that the cleaner(s) were still present.
At this point, 45 minutes after my initial check-in, I returned to the front desk once more. The agent then contacted another cleaning staff overseeing my floor (by handheld radio) who appeared moments later. The front desk agent then proceeded to berate the cleaning staff right in front of myself and other guests which made for quite an uncomfortable moment. I was then instructed that the room was now ready for my arrival. I returned to the room and, in fact, the cleaning staff was STILL working in the room. The young man assured me he was finishing though he was hurriedly in and out several more times before I finally had the room to myself - over 60 minutes after my initial check-in time.
Most surprisingly, nowhere along the way did anyone apologize for the inconvenience. Upon checkout the next morning, the front desk agent who had initially assigned me the upgraded room asked me how my stay was. I recounted the issues to actually get into the room and, while she expressed surprise, once again she offered no further assistance or apology.
Very disappointing.