Berkeley Square Hotel

Chosen for it's location adjacent to the University Campus the two rooms booked were very adequate for our needs. Breakfast was fine and very plush, although limited, garaging was available which I had not expected.

The single room I stayed in was small but very well organised and I had everything I needed - and much more! Tea, coffee, cafetière, sherry, fruit, biscuits, dvd, toiletries, hair dryer, fan, etc. I particularly liked having my own thermostat and opening window too as I tend to overheat at night. The staff were pleasant, helpful and efficient with all info and help needed. My only ‘complaint’ was that I’d have liked a bigger cup for my tea!

The bathroom had rust. When I first arrived I noticed a little bug crawling on the toilet seat. Only two sockets for the entire single room. And both are located behind the desk. Neighbours can hear you and you can hear them. I did, however, enjoy the little added extras placed everywhere and the good use of space in the room. However, after noticing that bug in the toilet I was a little paranoid going to sleep at night.

Great location - room was a bit tired and in desperate need of a refresh. Room was missing pillows and toiletries but these were brought to my room once requested

A very bad experience, due to excessive noise levels and an early morning evacuation due to fire alarm being set off. Have complained to hotel and my complaint has yet to be acknowledged. Awful customer service.