6/10
We arrived late on Thursday evening. Self check in wasn't working so we had to wait for receptionist, unfortunately nobody appeared for around 30 mins so we were left sat in the reception for all of this time. Once he arrived he explained that his system was down so he could not check us in properly and did not know which rooms were ours. He proceeded to take us to what thought were empty rooms only to find they were already occupied by other guests, he attempted to enter 3 different rooms which were already occupied, disturbing other guests at 1am in the morning! At this point he was clearly feeling pretty stressed so asked us to wait back in the lobby as he carried on checking for empty rooms. We waited another 30 mins in the lobby before he eventually found 3 empty rooms for us.
We had booked 3 twin rooms but were actually given one family room with double bed and bunk beds which meant one of our group had to sleep in bunk beds for 3 days.
In total we waited well over an hour to be given rooms which weren't what we had booked, not what you need when arriving late at night. We weren't even given entry codes for our room and had to check in the following morning. There wasn't much in the way of an apology for the inconvenience caused.
On the positive side, the Hotel was well priced and a great location for exploring Berlin, close to transport links and rooms were adequate, didn't try breakfast. If not for the check in issue, i would score the hotel higher.
Barry
Perjalanan 3 malam bersama rakan