3 star hotel, period. The amenities, service, and food respectively to comment on. Amenities adequate for the resort, tennis, mini golf (~20 minutes run), gym with dumbells and some resistance cables, treadmill and row machine, large sized chess board, and access to 3 seprate pools, adults, family, and VIP/premium. Buffets/restaurants: the restaurants are what the resort has done well. By reservation only. Food was great and portion size was excellent. Allergen listed provided in advance if needed. Buffets could definitely use inprovement- relatively few options, limited fruit options- watermelon and pineapple, bananas, apples, and dragon fruit. Servers for proteins give small portions but can request more. Drinks- little alcohol provided in mixed drinks (I did not personally consume), and rest were juice (sugar water with natural flavors). Check-in was smooth. The rooms, as mentioned in other reviews, adequate. Air conditioning, at least. Bathroom shower pressure is great, and minimal pooling. There is warm water. Soap provided.
Personal: Marco 5/5 customer service. If ya need something, find him and ask. He will do his best to direct you or assist himself.
As resorts go- would give 3 out 5 stars however ** 1/5** due to unforseen event happening at our last night. Jewelery went missing the evening before and it required escalation to management and security. TBD the outcome. * DO NOT waste your time coming here if US cititizen.