Sandman Hotel Edmonton West

All was good except the bathroom, bathrooms should be cleaned properly, toilet was dirty gross smelly

Heater was broken made terrible noise all night and never got warm, and two twin beds crammed together for a king size. We have stayed here probably 10 times. Definitely super disappointed this time.

Was noisy and uncomfortable, its outdated old hotel

The room was fine for the quick overnight that I needed it for. Staff was quick with check in and out.

We loved the room but there was an issue with the bath seat. My husband is disabled and needed to use a bath chair and it was unstable and it took a while for the staff to replace it. I took a picture of the bent legs then after a staff member picked it up then my husband said there was a zip tie holding it together. I was very upset to hear this and told him you should have said when I was taking pictures of the legs and he had forgot. We also had a family emergency on Saturday as our daughter in law when into labor early and had her baby so we had to watch our other 2 grand kids We came from the state of Montana to watch the hockey game and we were also blessed with the arrival of our new granddaughter. A few more complaints: the bed was a little low too but overall we loved the room and we were in the tower. I also had a negative encounter while checking in. One of the desk clerks was very rude when my American bank card would not work. She made it sound like I was not able to get a room but after she walked away. I was able to get things figured out with the other person and Also this Michele I think her name was did not want to help me. She was available while I was waiting in line but started helping the other desk person with a room card key and got on the phone. I was very disappointed in her attitude and I will probably not come back due the issue of my bank card mostly but we will see because we did like the room.