See all properties

Hotel Alster

Pet-friendly hotel connected to the convention center, within easy reach of Miniatur Wunderland

Pilih tarikh untuk melihat harga

Photo gallery for Hotel Alster

Exterior
Exterior detail
Exterior detail
Reception
Hypo-allergenic bedding, in-room safe, individually furnished, desk
In Hamburg City Center, Hotel Alster offers a warm welcome with a free breakfast buffet. Connect to in-room WiFi, unwind at the vending machine or explore nearby Hamburg City Hall. The helpful staff has left a lasting impression on previous guests.

Reviews

7.6 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Free breakfast
  • Pet-friendly
  • Non-smoking
  • Free WiFi

Main amenities (6)

  • Daily housekeeping
  • 24-hour front desk
  • Front desk safe
  • Vending machine
  • Multilingual staff
  • Luggage storage

For families (6)

  • Children stay free
  • Free cots/infant beds
  • Private bathroom
  • Daily housekeeping
  • Blackout curtains
  • Lift

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Standard Double Room

Hypo-allergenic bedding, in-room safe, individually furnished, desk

Standard Double Room

Highlights

Soundproofed
Individually furnished
Heating
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Private bathroom
  • 19 sq m
  • Sleeps 2
  • 2 Single Beds OR 1 Double Bed

View all photos for Comfort Double Room

Hypo-allergenic bedding, in-room safe, individually furnished, desk

Comfort Double Room

Highlights

Soundproofed
Individually furnished
Heating
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Private bathroom
  • 21 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Comfort Single Room

Hypo-allergenic bedding, in-room safe, individually furnished, desk

Comfort Single Room

Highlights

Soundproofed
Individually furnished
Heating
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Private bathroom
  • 12 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Single Room

Hypo-allergenic bedding, in-room safe, individually furnished, desk

Standard Single Room

Highlights

Soundproofed
Individually furnished
Heating
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Private bathroom
  • 12 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Comfort Triple Room

Hypo-allergenic bedding, in-room safe, individually furnished, desk

Comfort Triple Room

Highlights

Soundproofed
Individually furnished
Heating
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Private bathroom
  • 21 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Sofa Bed

View all photos for Family Room

Hypo-allergenic bedding, in-room safe, individually furnished, desk

Family Room

Highlights

Soundproofed
Individually furnished
Heating
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Private bathroom
  • 29 sq m
  • Sleeps 5
  • 1 Queen Bed, 1 Single Bed and 1 Double Sofa Bed

View all photos for Quadruple Room

Hypo-allergenic bedding, in-room safe, individually furnished, desk

Quadruple Room

Highlights

Soundproofed
Individually furnished
Heating
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Private bathroom
  • 28 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Single Room (Queensize)

Hypo-allergenic bedding, in-room safe, individually furnished, desk

Single Room (Queensize)

Highlights

Soundproofed
Individually furnished
Heating
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Private bathroom
  • 12 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Double Room (Queensize)

Hypo-allergenic bedding, in-room safe, individually furnished, desk

Double Room (Queensize)

Highlights

Soundproofed
Individually furnished
Heating
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Private bathroom
  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Free daily buffet breakfast

Hotel Hagemann

  • Free breakfast
  • Pet-friendly
  • Parking available
  • Free WiFi
7.6 out of 10, Good, (1002)
Hotel Hagemann
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Map
St. Georg Straße 10, Hamburg, HH, 20099

What's nearby

  • Hamburg City Hall - 16 min walk - 1.4 km
  • Miniatur Wunderland - 4 min drive - 2.9 km
  • Elbe Philharmonic Hall - 4 min drive - 3.0 km
  • Hamburg Cruise Center - 5 min drive - 2.8 km
  • St. Pauli Piers - 5 min drive - 3.8 km

Getting around

  • Hamburg Airport (HAM) - 14 min drive
  • Hamburg (ZMB-Hamburg Central Train Station) - 6 min walk
  • Hamburg Central Station - 6 min walk
  • Hamburg Dammtor Station - 17 min walk
  • North Central U-Bahn - 7 min walk
  • South Central U-Bahn - 7 min walk
  • Monckebergstrasse U-Bahn - 9 min walk

Restaurants

  • ‪Mutterland - ‬3 min walk
  • ‪Hansebäcker Junge - ‬3 min walk
  • ‪Atlantic Bar - ‬3 min walk
  • ‪Dat Backhus - ‬4 min walk
  • ‪Restaurant Herr He - ‬3 min walk

About this property

Hotel Alster

At Hotel Alster, you'll be a short five-minute drive from Hamburg City Hall and Hamburg Messe and Congress. Guests looking to stay active can experience the nearby hiking/biking trails, and free perks include WiFi and buffet breakfast daily between 6:30 AM and 10:30 AM. Also, Miniatur Wunderland and Elbe Philharmonic Hall are a short five-minute drive away. Fellow travellers say good things about the helpful staff. Public transportation is only a short walk: North Central U-Bahn is 7 minutes and South Central U-Bahn is 7 minutes.

Languages

English, German

At a glance

DONE

Hotel size

    • 35 rooms
    • Arranged over 5 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: anytime
    • Contactless check-in and check-out are available
    • Early check-in subject to availability
    • Check-out time is noon
    • Contactless check-out
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
DONE

Children

    • Children (4 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
DONE

Pets

    • Pets allowed (dogs only)*
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Wheelchair-accessible parking on site
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast 6:30 AM–10:30 AM on weekdays and 7:00 AM–11:30 AM on weekends

Travelling with children

  • Children stay for free (see details)

What to do

  • Bike rentals nearby
  • Hiking/biking trails nearby
  • Sailing nearby

Services

  • 24-hour front desk
  • Luggage storage
  • Multilingual staff

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk

Accessibility

  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Heating
  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding
  • Blackout curtains
  • Soundproofed rooms
  • Free cot/infant bed
  • Bed sheets provided

What to enjoy

  • Individually furnished

Freshen up

  • Private bathroom
  • Shower only
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 8.40 per person, per night

Optional extras

  • Early check-in can be arranged for an extra charge of EUR 15.00 (subject to availability)
  • Late checkout can be arranged for an extra charge of EUR 15.00 (subject to availability)

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of EUR 15 per pet, per day

Policies

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and a first aid kit on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Eurocard
Cashless transactions are available.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Novum Hotel Alster Hamburg
Novum Hotel Alster
Novum Alster Hamburg
Novum Alster
Aachener Hof Hamburg
Hotel Alster Hotel
Novum Hotel Alster
Hotel Alster Hamburg
Hotel Alster Hotel Hamburg

Frequently asked questions

Does Hotel Alster offer free cancellation for a full refund?

Yes, Hotel Alster does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Hotel Alster?

Yes, dogs are welcome. There's a charge of EUR 15 per pet, per day. Service animals are exempt from fees.

What are the check-in and check-out times at Hotel Alster?

Check-in start time: 3:00 PM; check-in end time: anytime. There's a charge of EUR 15.00 for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge of EUR 15.00 (subject to availability). Contactless social distancing and check-out are available.

Is there an on-site casino at Hotel Alster?

No, this hotel doesn't have a casino, but Casino Esplanade (16-min walk) and Casino Reeperbahn (5-min drive) are both nearby.

What is there to do at Hotel Alster and nearby?

Have fun with nearby activities such as cycling, hiking and sailing.

What's the area around Hotel Alster like?

Hotel Alster is a short 7-minute walk from North Central U-Bahn and 16 minutes' walk from Hamburg City Hall.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Hotel Alster Reviews

Reviews

7.6

Good

8.2/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Very good

Would recommend !
Very comfortable room even if small. Front desk not very friendly but it didn't really matter. Very well located as very walkable and very close to main train station.
Evelyn, 2-night trip

8/10 Very good

Great location and fun, older building. Our room was tiny!
Kirsten, 3-night trip

8/10 Very good

Inexpensive central easy walk with suitcase to Hauptbahnhof. Breakfast was good. Had person at desk all night.
Philipp, 2-night trip

8/10 Very good

Located close to the main city and Alster lake, it was easy to walk for all amenities and places to visit. Staff were generally friendly and helpful.
Sarah Elisabeth, 7-night trip

10/10 Exceptional

Great hotel near the centralstation, good restaurants nearby. Ok breakfast.
Ida, 1-night trip

4/10 Fair

This hotel was a nightmare. Unpleasant staff and very small rooms without air condition. The worst was that we noticed bed bugs in our room, that caused a lot of work and time with sanitation etc. The hotel Did not answer our request for compensation. DO NOT STAY AT THIS HOTEL!
3-night trip

8/10 Very good

Budget friendly and centrally situated.
Central but quiet area. Close to Hauptbahnhof and a variety of public transport. Many budget food options and close to the water. Budget friendly and basic hotel, breakfast included. Polite and easy communication with staff.
Camilla, 2-night trip

8/10 Very good

Good for a weekend
Nice clean room, although very small and weirdly planned. Everything was clean and fresh and since we basically only slept here and was out all day it didn't matter that much that it was small. Decent breakfast and friendly staff.
2-night trip

10/10 Exceptional

A very good choise when you prioritise location
A very good alternative from a price and location perspective. Extremely close to the Main station in Hamburg. Very nice breakfast (low expectations due to earlier comments from other visitors). Good choose !
1-night trip

8/10 Very good

I had a pretty good stay. The hotel is certainly dated - the carpet, foundation, walls and doors are old. It is quite clean despite how it looks. Bed was reasonably comfortable. Close to main train station, can be noisy at night.
Katrina, 2-night trip

8/10 Very good

Top Lage 2min Zur U-Bahn
Guido, 3-night trip

8/10 Very good

Pleasant Stay
Pleasant stay. I was in a top level room. It was dark and had awkward low sloped ceilings. Clean, serviceable, but not extraordinary. Convenient location near the main train station.
Christopher, 2-night trip

10/10 Exceptional

Renovated from old building has charm. Family room for 5 was big & very comfortable. Includes elevator. Breakfast was quite good overall. Breads were wonderful. Scrambled eggs was done well. Other choices of meats, fruit mix, cereals and hard boiled eggs. If you opt not to have rooms cleaned, they give you vouchers for beverage.

6/10 Good

Harry Potter-like room
Very small, closet-size room but clean and with an ok comfortable bed. No luxury, and fine if you are just there to sleep. The breakfast is basic and does not offer vegan options, so if you are lactose intolerant or vegan, find another place to eat. The hotel is within walking distance from the main train station and restaurants.
Adina, 2-night trip

6/10 Good

there was no air-conditioning while our room was very hot. The room was good and so was the bathroom. The front desk was not very helpful in giving us ideas of where to eat or where to go
Maxim, 1-night trip

6/10 Good

Although close to the station and in walking distance from all must see places, there are some downsides. The room doors are paper thin and so the noise from the corridors is quite loud especially as lots of guests wake up and leave early.( no need for alarm clock) The breakfast room is quite small, so a bit hard to secure a seat especially if you travel alone as by the time you get a coffee someone else might have taken your chair. The food options are minimal, but enough to get you going in the morning. They could invest in a coffee machine as the filter one is way too weak.
Augustin, 4-night trip

4/10 Fair

No air conditioner, no fan
If you are unlucky to stay on the top floor (5th floor), you will feel you live in the boiler because of no air conditioner and no fan in summer.
1-night trip

8/10 Very good

Overall a nice stay
The hotel was overall a pleasant experience. It is within 5mins walking distance to the train station but we weren’t aware of any train noise. It was a surprisingly busy street even though it seemed like a small side street. It is just around the corner from the lake and park which has paths to walk and the option to hire boats. The breakfast area was clean and the staff there attentive and friendly. Good selection of bread cheese and meats as well as cereals. Breakfast was on from 6.30 - 11 at the wkend which meant we had time to do the local parkrun and return in time for food! The bedroom was small but the ceiling was high and the window opened wide so even in the heat we could cool the room. Room was clean but could do with an update especially the carpet.
3-night trip

2/10 Poor

Never again
Due to my work, I am sleeping 2-3 times a month in hotels, and so far, I have always been okay with Novum hotels, but this time I was very disappointed. This was the smallest room I ever has been in, the breakfast was really bad, we only went the first day. I would rate the hotel, to maximum two stars or less. Too expensive for the standard, but sometimes you win sometimes you lose ☹
2-night trip

6/10 Good

Decent hotel with bad staff attitude
The location of the hotel is nice, just walkable distance from the central train station, and there are many nice restaurants around, river side is just across one street away. The room is small but clean and with everything I need. But the building is old so you can hear everyone walking pass the stairs and open the door in your floor. In genera, I a satisfied with the room, facilities and the breakfast. But for the price I would rather to stay in another hotel because the attitude of the staffs in the counter are not very friendly, and seems they are not so willing to help you with any problems. They also not help to carry the luggages even they see you have difficulty to open the heavy door with big suitcase (or they don’t even bother to look).
1-night trip

6/10 Good

We came in from a long flight and journey; approximately two days,anrrived ant 10.40 pm, only to be greeted with, we have no reservation for you. Showed the booking, then to be told there are no more rooms, but you can walk two minutes to another partner hotel. Said to the clerk, that we just paid a taxi to arrive here, coupled with the fact that it was raining and it was our first time in Germany. He made a call and said a taxi would come soon, just wait outside to flag the taxi. Taxi arrives, but refuses to take all three of us, with our three pieces of luggage. Said one of you would have to walk; with luggage;only two minutes away and proceeded to give directions. No choice at this stage but comply as all you want to do at this stage is get to your destination. Upon arrival at the other hotel, issue again with the taxi driver about payment, which had to be settled by the hotel. Not a very warm welcome to Germany. Must say though that the clerk at the partner hotel was satisfactory. Gave the basic information about room number and breakfast. NOT ONCE DID ANY MEMBER OF HOTEL STAFF OFFER ANY TYPE OF APOLOGY Actually don’t see why I have to pay for this type of service.
Andrea, 1-night trip

8/10 Very good

Thom, 2-night trip

8/10 Very good

Andreas, 1-night trip

10/10 Exceptional

Masayoshi, 1-night trip

6/10 Good

3-night trip