The Cliff Lodge and Spa

We pre-ordered a cheese and cracker plate and cookies which were placed in the room before arrival, as well as a birthday cake. They made every effort to deliver the fresh birthday cake when we were in the room to receive it. Really great service. In fact, the room service, valet service and bell service were well managed and everyone was friendly and competent. I am a paranoid Covid traveler, so the front desk staff was very accommodating to me. This hotel is a ski in ski out location which feeds out only onto a bunny hill. Access to the rest of the mountain requires some walking. Our room had a view of the slopes.

Perjalanan keluarga 3 malam, 11 Mac 2021

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This was our first time traveling during Covid. The Cliff didn’t disappoint.

Perjalanan keluarga 2 malam, 18 Feb 2021

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Disappointing experience...

Based on previous experiences we've had at the Cliff Lodge, this particular experience was extremely disappointing. The heater in our room did not work and couldn't heat the room above 65°...Even though we called the front desk multiple times, there wasn't any action from them. I finally had to call and ask for a space heater which got the room to 68°. We literally slept in our coats. It was miserable. The tram was closed, the pool was closed, and the service from the staff was a terrible. We ordered room service the next morning... The food was cold, and the fruit was moldy. It really was a horrible experience.

Shilo, Perjalanan keluarga 1 malam, 13 Nov 2020

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Meh

Nice hotel, but the thermostat in our room was broken, no robes, and some of the amenitites you had to pay extra for. Great location, but not worth the price.

Perjalanan 2 malam, 23 Okt 2020

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Beautiful Mountain Setting, less than stellar property. The scenery in this mountain location is absolutely breathtaking! Unfortunately the rooms, amenities and services leave a lot to be desired, especially at the price. The beds were comfortable, but the room was spartan as far as decorations go. The carpet looked very dirty. The orange halls in the hotel wing are ugly and not very inviting, the windows were all water spotted and looked like they needed to be cleaned, especially in the waiting area for the spa services. The walls were paper thin. We could hear our loud and obnoxious neighbors until midnight and it almost sounded like they were in the same room with us. The food is overpriced and not that good. It cost $10 extra for the one time we used room service and the food delivered was subpar. The one meal offered that was a good value and good food, was the Mountain Meals to Go. The steam sauna (typically the best part of the spa) was closed "due to Covid," even though it was open all summer and was the main reason we chose this location, as we went for a Spa Experience. The staff in the spa were not very friendly or welcoming either. With the exception of the Yoga Instructors who did a great job. The water in the showers in the women's locker room in the spa took forever to get warm and the showers smelled of mildew. The trip was somewhat disappointing as we had hoped for a pleasant mountain spa retreat and ended up with a disappointing experience.

Perjalanan 2 malam bersama kawan-kawan, 15 Okt 2020

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A/C unit clicked on and off all night long without turning on. So I couldn't sleep. The toilet wouldn’t flush unless you held down the handle for 30 seconds. Walls were so thin I could hear the neighbors tv clearly. For the price it was a terrible experience

TW, Perjalanan keluarga 1 malam, 11 Sep 2020

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Beautiful location. Limited restaurants and stores open due to Covid. No microwaves in rooms which was a problem for my family with a special needs kid. Prices were too expensive for food and services. Was not worth the cost.

Perjalanan keluarga 2 malam, 4 Sep 2020

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Top roof swimming pool is not free it’s 30 $ per person per day plus rooms are not clean

Aloosh, Perjalanan keluarga 1 malam, 22 Ogo 2020

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For the amount of money we paid, I thought the room would have been nicer. While eating dinner at their restaurant, my husband found a hair in his food. Room service for breakfast took over an hour, and then they brought us the wrong food, so we had to wait another half an hour. The hot tub outside was full of bugs and flies; it should be cleaned out more often. This place definitely charges way more than it’s worth. Won’t come back again. But the room/hotel was clean. I’ll give them that.

Mackenzie, Perjalanan romantik 1 malam, 13 Ogo 2020

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Great stay. Only downside was the room service. Spent $70 on it and it was not impressed with the quality of the food. Everything else was great!

Meg, Perjalanan romantik 1 malam, 12 Ogo 2020

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