Our first impression was okay. The hotel was older, but the lobby was in good shape. We'd booked two rooms, and it "luckily turned out" (desk person's words, even though I'dd requested being near my son, wife and three small children months before) that we could have ones across the hall from each other. We got keys for both rooms, as my son was delayed and it was too late to cancel - we used it as an opportunity to get things ready for them. The room smelled funny, like someone smoked and they used carpet fresh to try to mask it. I used Lysol and kept both bathroom fans running to try to get rid of the smell. It pretty much worked, as by the time they arrived it was much better. The day they arrived we could not open their door; apparently, the flip lock was loose and the door was locked from the inside. We had to call maintenance, who came quickly, as the littlest needed to take his nap (he was an hour late, but the lock was fixed). That night my daughter-in-law went to take a shower and found hair and some weird goop from the previous guests. They called down about it after she had taken her shower in the boys' bathroom. In all, 5 times we went down to the desk or called to get this bathroom properly cleaned - it never was. Breakfast was okay, but I only saw english muffins the first day, except for the worker who toasted one and took it in the back; apparently they were only for the staff. The hall heavily used that lead to the elevators was usually dirty or sticky.