2/10 Lemah
13 Disember 2024
Awful Service!
Never staying at this location again. On Friday when we arrived. The temperature was 42 degrees and it was drizzling. When we stepped into our room the heater was not working. It was left on and it blew all this cold air. We contacted the front desk and the girl there tried to do the best she could. She reached out to maintenance, he never answered. The manager couldn’t do anything either. So the front desk gave us 2 comforters. The next day once again we spoke to the front desk and maintenance finally came by and he said it’s working. We left for the day and when we came back to the room the heater was still not working. The lack of effort and concern to make this right was disappointing. They just didn’t care. The only one person who cared my family was cold was the front desk, she even said I just wish the manager would go buy an electric heater to put the room.
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