Mystic Springs Chalets & Hot Pools

Was very nice, large, 2 bedroom condo in a great location. Had everything we needed and convenient to Banff NP and Yoho NP

Will book a hotel next time, the good thing there is a full kitchen to use, the rooms are not very clean, carpet has stains, dusty under the bed. The worst thing is our windows can not be closed for some reason, called the customer service they sent in email, they said they will have someone to fix it tomorrow, I said no because we could not sleep with an open windows, then customer service send a lady come and help, The lady is very nice and she tried her best to help but still doesn't work, we end up using some towel to cover the window, God bless it is not winter time, the lady said there will be someone else come to fix it sometime the next day, but when we come back the next day, it is still not fixed and it seems no one was coming and trying to fix it. So we give up and don't want to waste our time on it as we will stay one more day and leave. The suite has two bedroom upstairs, one has a king bed, one have two double bed, the living room has a sofa bed which is not very comfortable.

Great place to stay. A couple of minor things were a clogged tub drain and dirty behind the doors.

We often stay in condo hotels in Canmore and since our usual one was booked, we decided to give Mystic Springs a try. We were very disappointed. We stayed in a two-storey two-bedroom unit as a family. The decor was tired, the bedsheets had holes in them (but were clean) and the beds were not very comfortable. The mattresses are wornout and need to be replaced. The walls need a repaint - they had chips and nicks all over. We were missing pillows, but they were brought over quickly. Everything was still ok until we went to the kitchen to make dinner and that was the worst. All of the dishes and pots were dirty - it took us almost an hour to rewash everything. And I don't mean slightly dirty - I mean caked on food on all of the plates. They looked like they were placed back into the cabinets dirty. The counters and tables were greasy. I cleaned the sink. The coffeepot was unusable because it had a crack in the bottom. The top of the toaster was gross and I had to clean that too. The kitchen table was also SO wobbly that nobody could even touch it or it would start shaking. This was a VERY disappointing experience. I don't come on vacation to clean someone else's vacation condo. We will never come back here again. It was a waste of money. The best thing about it was the manager on duty - Nicole - who was very helpful, very responsive, very nice, and even offered us a discount on a nightly rate. She was really awesome. But even with the discount, it was not worth it.

This is my second time at mystic springs and I will definitely be back! Lots of space, accommodates a big group. Clean and comfortable, even the sofa bed was comfy! Heated pool and outdoor hottub! We swam outside in late October! The only downside is that there isn’t staff on site, so we wanted to get into our room a little early, but there was no one to help us. We did call in, and the women on the phone were nice and pretty helpful.