I booked a junior suite for the balcony as shown in online pictures, there was no balcony, so paid an extra £200 for a sofa, extremely disappointing. Large bed but the duvet didnt fit it and the duvet cover was torn. I left the key card in to run the fridge with medication in it, the cleaning staff removed it. Golf course outside the bedroom window and were cutting grass at 7am both mornings, its a big course could have went to the other end. The walk is hedged in the whole way round, see nothing, not even a view of the golf course. Didnt use the sauna etc as these were separate for male and female so couldn't go with my husband. Most staff attitudes were not what you would expect for this hotel, no care or consideration, younger staff and would appear they have had little training. Overall very disappointing and won't be returning.