6/10 Good
Nov 25, 2024
In need of a refurbishment
Overall this hotel fits the bill for a visit to Disneyland but a few improvements to the building and reception service would provide a better customer experience. The hotel plumbing needs an update. Room 142 is a bit tired looking. It had running water in the toilet and during the early hours, a constant droning noise came from the bathroom. Also, the air con wasn’t working. I went to reception at 5.15am and requested room change which was provided but immediate check out from 142 was insisted upon by reception staff when I asked if we could complete this in a couple of hours time to get some sleep. They were adamant that the room would be cleaned in the next 2 hours before 7.30am so we had to pack up all our belongings that we had unpacked and vacate at 5.30am. In room 345, the TV kept turning on by itself after being switched off and the toilet would not flush. The toilet was rectified quickly whilst we had breakfast at 7.45am. There were no apologies offered by the reception staff for the inconveniences, The bar staff are excellent. All very friendly and very good service with particular mention to Jagath. Hotel is in a great location, approximately 10 mins away from Disneyland. The shuttle service to and from Disneyland is also excellent.
Douglas
Douglas, 2-night trip
Verified Hotels.com guest review
