6/10 Baik
13 Ogos 2022
Not the Best Start or Impression
We arrived late to the hotel, person at checkin did so quickly as we had a 7 year old with us. On arrival in room it was pretty much infested with ants. After phoning reception twice eventually after an hour someone came and sprayed all the skirtings and bottom of wardrobe. Took nearly 2hrs for the smell and fumes to go. Eventually got to bed at 1am. Had to report again the following morning and they put down ant bait. Not very acceptable but given no other choice.
We had asked for a room with balcony not facing another balcony as child has adhd. We paid for a pool view room and ended up looking at the back of a toilet block near noisy entrance below.
The staff in the animation team were excellent and the general staff in the restaurants couldn't be faulted. Pool area nice and plenty of beds. They do day entry for outside guests which during peak time, wkends can be very busy.
The staff however at the front desk were not friendly at all, not very helpful. Heard various guest's complain and spoken to very badly. Checkout was awful, constant interruption by other members of staff to lady dealing with me and not one excuse me or apology.
A smile doesn't cost anyone anything, real let down by front of house staff and not the best first impression.
Perjalanan 7 malam bersama keluarga
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