Unfortunately, our experience at this hotel was very disappointing.
When we arrived, there were no towels in our room. We called the front desk, and they told us to come get some ourselves. Once we got there, they informed us that there were no towels available at all, and although they said a request had been made to the laundry, we never received any during our stay.
We had also requested a baby bed, but were given a playpen with hair and a sticky pink substance on the mattress. Needless to say, it was not suitable, so our baby had to sleep with us.
The pool was dirty and was missing about a foot of water, making it feel poorly maintained and uninviting.
On top of that, our room was never cleaned during our stay, and we were never provided with towels. We ended up taking some ourselves from the pool area just to be able to shower.
Overall, we were really disappointed by the lack of basic service and cleanliness. We would not stay here again or recommend it to others.