6/10 Baik
24 Mac 2025
Great Location, Cleanliness lets it down.
We have stayed at various Holiday Inns and always been impressed by the value for money. This hotel was in a fantastic location overlooking the wharf. There was an on site car park (fee payable at hotel) which was also handy. We like to stay somewhere with a bar and this one was very pleasant to have a drink in. The staff were friendly. The breakfast was very good and cooked really well. The cleanliness let the stay down. We were about to get into bed when we realised that the bed sheet was covered in marks similar to lipstick. This was just below where the pillow sits so I cannot fathom how this wasn’t noticed when the bed was made. We reported this to the Night Porter who was brilliant. He came with a fresh sheet and replaced it immediately - and apologised. He also took a photo and said he would be reporting it to Housekeeping. The overall room cleanliness was not good - the start of black mould around the windows and lots of dust behind chairs and around the lamps that clearly had been there a while just because no one has bothered to quickly slide the chair across and vacuum. Disappointing after so many great stays with Holiday Inn.
Sally
Sally, perjalanan 1 malam
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