Holiday Inn Resort Montego Bay All-Inclusive

Where do I start? I’ll start with the disclaimer that we did stay at Sandals for three days prior in the lap of luxury. Our biggest complaint would have to be the A/C unit, it was so loud, I’m talking can’t hear the TV or anyone in the room speaking without yelling and this was supposedly an upgraded room. Ha! The only hot tub open was the adult one which could barely hold two couples comfortably and it was lukewarm, oh and it closes at 6pm along with the pool and swim up bar! The food was terrible!! The drinks were watered down, don’t even try the (only) white wine. The three bartenders we encountered seemed miserable, wait staff were pleasant, omelet guy was great! No food is allowed to be brought back to the room which is fine but they sat us within inches of others while claiming to social distance. Most of the customers were from Jamaica and I don’t believe they needed Covid testing prior to traveling, so it was a little more nerve wracking to not be socially distant. All of the restaurants are currently closed except the buffet area. Some smaller things...the bathroom sink had a constant leak, I found a few hairs in the bathroom that were not ours, we had a lightbulb out, water pressure in the shower was either dripping or like a power washer, the elevator was filthy and very slow. I will say the island was awesome! You have to wade through the water to get there but it was about mid thigh high for me (I’m 5’4”). Overall, we’d rather pay a bit more and stay at Sandals.

This was a last minute trip with friends. We needed to get away from the cold and insanity for a long 4 day weekend. The hotel was great. The value can't be beat. The service was 5 star. All of our needs were met and catered to. The key is to find one or two servers that you like and them tip them well. After that they will assist for the rest of your stay. Everyone was super friendly. They were as happy to have us as we were to be there.

Overall very pleasing and comfortable stay. I will definitely be back

Great friendly Staff!! Always ready to assist. Expedia made it very difficult to check in. I won’t book with Expedia again.

I have always loved staying at the Holiday Inn Montego Bay Resorts. My recent trip was my third. However, due to the challenges of COVID-19; I am not sure the resorts preparedness in educating its staff was adequate or enforcement of the wearing of Masks / physical distancing was any good. I have personally spoken to management regarding my observations and an attempt was made to briefly address the concerns. Staff were observed wearing their masks incorrectly i.e. below the nose , openly serving guests in the buffet . Some guest wander around the dining area and sometimes request food without a mask or not properly covering nose, mouth and chin....I take no pleasure to highlight these failings, but i hope that management use this opportunity to correct this public health issue. While I understand that the resort does have a mask and safety protocol. More care should be taken to protect the few visitors who have remained faithful and keep supporting their business. The food was great! Housekeeping and guest services great! Grounds and facilites are a 4 star Staff was courteous and helpful!! Kudos to the hotel management in attempting to operate a business in these challenging times. Please pay closer attention to COVID safetey protocol.

Staffs were friendly and the location ok. Place is very clean.

Great staff, food, beaches, and entertainment. Looking forward to my next trip.

This is the greatest place on the island to stay. Their beach front jerk hut is heaven on earth! I LOVE THIS RESORT!!!!

I had stayed at this property 12-15 years ago. The property was dated then, now it’s worse. No noticeable updates. The antiquated AC unit was loud and annoying, all night. The worse for us was that it is an All-inclusive’resort’, with no amenities. Our in room refrigerator was empty so we asked for bottled water, and was told we had to either purchase from the gift shop or get a glass of tap from the bar. Housekeeping every three days, No top shelf alcohol, etc.... I get the property is not at full capacity, however, the room rates were not reduced???? If properties are not ready to accommodate guests they should not open. We stayed at another property, our usual, All-inclusive in MoBay in August, and they did not miss a beat. I am very disappointed at the Holiday inn brand, and will never stay here again!

Place well kept ....lovely ambience brought out from the staff made the stay memorable