2/10 Lemah
24 Januari 2025
Cockroach and lack of care in the room appearance
We had a water heater emergency, prompting us to use La Quinta for the night. Navigating to it was a hit tricky as it’s behind multiple restaurants and the parking lots don’t all flow together.
At first, hotel appears clean and updated. As you stare closer, you notice all the dirt or broken pieces. We get to our room. Nice size king suite with a big couch.
One of the wall lights was falling off the wall, the curtains wouldn’t fully close as it was broken at the top. The bathtub looked stained from dirt not being cleaned right; plus someone had dropped some type of blue paint can in there and the stain remained. We tried to just ignore that until a small cockroach crawled across our table, while my daughter was drying her hair. I don’t pay to stay where cockroaches stay. Especially at a well known name brand hotel. I told the downstairs person, who was extremely empathetic but limited in what she could offer for solutions. My kids and I left as we’d rather spend the night without water than sleep in dirty room with bugs. The lady called me while I was on my way, stating that she had escalated with the manager who stated all they could do is switch our room. Why would I take another room that could have cockroaches and broken pieces?
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