2/10 Lemah
23 Julai 2024
Extremely noisy. Electricity kept cutting out like every few minutes. Workers doing drilling and building work outside our room very early in morning disturbing all guests. Room itself has noisy creaking floor, tv not working properly, poor flooring, wardrobe door hinges not working properly, breakfast menu was very poor, staff were not very helpful. Some staff and guests were overheard arguing about their little girl falling down the stairs and ending up in hospital. Staff treated the family disrespectful and rudely, this affected our stay at the hotel.
Extremely disappointed and do not recommend this hotel!
Wish I could get a refund but the staff are rude and do not care about positive customer service or keeping customer happy.
AVOID AT ALL COSTS!!
Hisham
Hisham, perjalanan 4 malam bersama keluarga
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