2/10 Lemah
26 Januari 2025
DONT DO IT - Stay elsewhere!
This room was booked as a "staycation" type experience. Unfortunately, my uncle passed away the day before, when I inquired about a refund they refused. I thought that was interesting but I knew it was a no refund room so I thought I better just go and try and make the best of it. When I walked into the office to check in the staff was not friendly and it smelled musty. They take a $100 deposit which was interesting for the type of property. Again, I wanted to make the best of it. I got the King Deluxe room with a jacuzzi tub. Upon entering the room I noticed the floors were dirty and there were spiderwebs in all of the corners of the room. The room seemed clean enough other than that. In the evening when I got excited to use the jacuzzi tub I realized it did not work and when I let the property manager know he said he was not the manager and that I would have to wait for a call back. He also asked me if I was told at check in it didn't work? I requested to be charged for the regular king room since the one amenity that warranted the $200 price was not working. The phone didn't work, there was a broken piece of floor siding, and the bed was insanely hard. Both my partner and I tossed and turned all night due to the stiff mattress. Overall, I would suggest staying anywhere else. There are many nice reputable properties nearby that have great service and you get what you pay for. I would add photos but I took videos to show the manager.
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