Grand Hyatt Doha

Was a bit shocked when I checked out and they informed me they intended to keep my deposit blocked for 10-15 business days.... this is after I paid for my room and services ordered. This was their normal practice... not what you expect from a hotel like this, makes you wonder if there is a scam popping up...

Arrived at hotel about 7in the evening the service is impeccable, the reception staff especially Faahd & Robert are exceptional, was given a lovely room , only realised much later when we were asleep that the room was next to the service room & their was noise of shuffling and moving through the night and the music coming from a night club was throughout the night , early next morning I requested a change and Robert was very apologetic & had changed the room during the course of the day as most guests were still checking out . The location is amazing very relaxing & the Lagoon Mall across the road been easy access to cafes & restaurants.. Thanks to the staff who are amazing Keep it up

Excellent customer service

Was not advised about renovation. We were also some kind of surprised about the influence of the Ramadan on a 5 star American Hotel. If we had known we would not have taken the trip coming from an European country. We did not read up on it on a homepage but concentrated on the information coming from the hotels homepage. Nothing was mentioned and as we did see it on other hotels we assumed that we could get a glass of wine for our meal. I also told my wife about all the available restaurants but found out upon arrival that only 2 was open for service. I would have been more satisfied if we a more clear information flow unless it is assume that people coming from Europe should know everything about local culture.

The hotel is overall really nice. A bit run down furniture in the room and a bad smell in the room - like old sweaty shoes. Over charged for floor 5. The breakfast in floor 5 is poor and so are the evening canapés. Not worth the money. Instead go to the restaurants placed in the hotel. Thai, American, Arabic and Italian. The Thai is super! The pool areas are fine. The beach is fine. The service is great. I was here on business. But I was impressed how family friendly the hotel is. I would definitely recommend this hotel when traveling with children. You will enjoy yourself at this hotel. Compared with the other 5 star hotels in the West Bay Area (where my colleagues stayed) I would definitely book this hotel again. It has more character, nice restaurants to choose from and a beautiful garden.