2/10 Lemah
1 Jul 2025
Terrible experience do not book here.. our flight got delayed so we arrived later than we had hoped. We tried to contact the hotel to let them know we would be late for check-in, and nobody responded. We arrived and rang the doorbell for 30 minutes with no answer, even with calling and messaging the hotel. We had to book another accomodation for the night. We then came back the next day to check in for our second night, and the hours for reception advertised as 9am-10pm. We arrived at 11am, and again rang the doorbell for 20 minutes, called and messaged with no response. We returned for the 3rd time at 6pm, same thing happened. Luckily, another guest was coming out of the hotel and we asked them help. They went inside to try and get a hold of the reception, and 20 minutes later they opened the door. There was no apologies, just excuses and saying we were "unlucky" that we rang when people weren't there. The reception then said that we should have called his personal number to get let in.. How were we supposed to have his personal number when we couldn't get into the hotel and talk to anybody? We wasted so much time and money trying to get in to this hotel. Especially for the price, just book somewhere where you know you will be able to sleep. The actual room was not too bad, but the service was ridiculous and I would rather not risk wasting my money
Michaela
Michaela, perjalanan 2 malam bersama rakan
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